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Powering better conversation outcomes in your contact centre.
With MaxContact’s cloud contact centre platform, have more conversations, improve customer experience, and make data-driven decisions to drive growth.
Maximise your outbound team’s performance
Have more conversations with the right people at the right time with MaxContact’s automated contact data prioritisation and compliant outbound dialling.
Multi-tasking made easier, handle omnichannel inbound and outbound conversations seamlessly
Make the most of every minute with MaxContact’s outbound, inbound and omnichannel blended functionality. Meet customers where they are, respond to inbound contact and perform outbound activity.
Compliant dialling, secure payments & integrated into your business
Tick the compliance boxes with Ofcom-compliant dialling and PCI-compliant payment processing. Bring contact centre conversations into the heart of your business with CRM and telephony integration with MaxContact’s secure cloud-based contact centre solution.
Make better business decisions and understand the ‘why’ behind 100% of your contact centre conversations.
Spokn AI speech analytics is simple to set up, easy to understand and provides sophisticated insights at the click of a button.
Increase in productivity utilising the MaxContact dialler
Reduction in handling time to increase agent efficiency
Reduction in time spent onboarding new campaigns for BPOs
Set up new campaigns and teams in minutes. Prioritise the right contact and match contacts with the right agent at the right time.
Create and edit complex, branching logic scripts. Automate post-interaction actions based on call outcomes. Make work easier with MaxContact’s Contact Hub.
Use conversation insights to make better business decisions and tailor agent coaching and quality assurance.
Create a team of multitaskers with inbound and outbound multichannel contact management.