Case Studies

 

The Challenge – Chameleon had been using their previous supplier for a number of years. Although generally happy with the system there was a huge pain point when it came to billing. The previous supplier’s billing system and pricing model was too complicated to suit…

The Challenge – The business owners have historically used a number of dialler platforms and until recently had been using an on-premise hardware based dialler. This had worked well for many years but was becoming increasingly inflexible. Direct Affinity Europe were faced with numerous challenges…

The Challenge – TUCOE previously had a number of agents manually dialling to generate leads and whilst this was generating good results for the business, the management team knew that productivity could have been better as much of the agents day was spent dealing with…

The Challenge – GFM have used 3 other contact centre platforms in the past, all of which had over promised and under delivered, they were due to on-board a new large campaign that came with specific requirements and penalties relating to SLA’s so it was…

The Challenge – Open Utilities had recently moved to larger premises and increased their head count. This was providing them with challenges managing staff and their productivity. Open Utilities were manual dialling and storing information on a variety of google sheets and although this had…

The Challenge – Honey Group are a family of legal experts dedicated to helping their customers protect their wealth in their lifetime and beyond. They had previously utilised a provider that was becoming no longer fit for purpose due to a variety of reasons including:…

The Challenge – Unitel had been using Easy Contact Now for their predictive dialler platform but had started exploring the market as they were experiencing several issues with their existing provider. One of the main reasons they were held back was simply that they didn’t…

The Challenge – The main reasons that Ready Steady Store were looking at moving away from their current provider revolved around looking at ways to improve productivity, quality, accountability and generate more revenue as the current system wasn’t fit for purpose. “The main difference between…

The Challenge – Zinc Group were using Elsbeth, on premises, for their predictive dialler platform. Unfortunately, Zinc Group faced numerous challenges with Elsbeth as a provider. These included; Support below Zinc Group’s expected standards Stability issues Lack of efficiency from staff Compliance issues caused by…

The Challenge – Free Green Energy had previously tried all the usual Vicidial opensource diallers including Connex, Hostcomm & Air21 and had experienced the usual issues. It was the same old story as Free Green Energy were faced with numerous challenges with their existing provider…

The Challenge – Perfect Home were using an on-premise, NEC phone system and call recorder to manage customer interactions. This initially worked well for them, as stores and the contact centre could easily handle all customer enquiries. but a growing customer base meant that Perfect…

The Challenge – Utilita were using an on-premises dialler solution for several years. This initially worked well for them, however over time they faced numerous challenges with their existing solution, which included: Lack of bug fixes. No recent new features. Hardware capacity with limited scalability….

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