How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
Uncover the DNA of Successful Call Outcomes
with Spokn AI Success Intelligence. AI-powered conversational intelligence for smarter sales performance.
Uncover the DNA of Sales Success with AI-insights
Every conversation with a customer is an opportunity. Yet, many contact centre leaders struggle with inconsistent performance across their revenue generating teams. A study by RAIN Group highlights that 89% of sales leaders find developing sales skills to be very or somewhat challenging. Additionally, QuickSprout reports that many call centres face high turnover rates, with the average annual turnover ranging between 30% to 45% across the industry.
These statistics underscore the difficulties leaders face in sustaining team performance and stability. Without clear visibility into what’s happening on calls, it’s nearly impossible to identify and replicate winning strategies or quickly address underperformance.
Success Intelligence analyses every single call, giving you a comprehensive view of your team’s performance. No more relying on limited call samples or gut feelings. With AI-driven conversation intelligence, you can transform your coaching approach, optimise your sales processes, and drive rapid improvement across your entire team.
Key Features
Unleash Sales Success
Conversational Intelligence gives you visibility of what’s happening in your contact centre like never before. You can see common objections by type, category, and filter by user, team and campaign. Helping you to understand what’s working and drive sales success.
Performance Analysis
Team performance tracking and comparison allows you to identify and replicate top performers success. Plus, provide additional support to those that need it.
Objection Handling
Objection handling effectiveness is detailed by agent, team and campaign. Understand common objections and what works to overcome them.
Call Ettiquette
Call analytics includes silent time analysis and visibility on monologues to understand how ettiquette impacts the outcome of a conversation.
As a busniess, we are very committed to AI and the value it brings. We've found a lot of use in Spokn AI, the speech transcription and summarisation feature has been a massive help.
Karl Burke, Contact Centre Manager
Evaluating Speech Analytics Technology
Comprehensive Buying Guide. This guide will help you cut through the noise of AI, ensure you get the product that meets your needs, and give you confidence that you have chosen based on what matters to your business.
The Benefits of Conversational Intelligence
Uncover the DNA of successful sales calls
Start to uncover what makes your top performers tick. Our advanced AI analyses 100% of your team’s calls, automatically surfacing key topics, common objections, and effective handling techniques. This comprehensive analysis provides a clear picture of what drives success in your sales conversations, allowing you to replicate winning strategies across your entire team.
Transform your coaching approach
Gone are the days of relying on limited call samples and gut feelings. Conversation Intelligence provides data-driven insights for each team member, enabling precise, actionable feedback. This targeted approach allows you to address specific areas for improvement, resulting in rapid performance gains and more consistent results across your team.
Optimise your sales processes
Understand why customers reach out, what drives success, and how to overcome common objections. Spokn AI automatically categorises objections and correlates them with outcomes, giving you the insights needed to refine your targeting, scripts, and overall strategy. This data-driven approach leads to higher conversion rates and more predictable sales performance.
Save time on quality assessments
Conversation Intelligence automates the process of call analysis, freeing up your time to focus on strategic initiatives. Instead of manually reviewing a small sample of calls, you’ll have instant access to insights from every single conversation. These comprehensive saved views allow you to quickly identify trends, spot issues, and make data-driven decisions to improve your team’s performance.
Boost team satisfaction and performance
By providing clear, actionable insights, Success Intelligence empowers your team to take control of their own development. They’ll have a clear understanding of their strengths and areas for improvement, leading to increased job satisfaction and better performance. As your team becomes more effective, you’ll see targets achieved more consistently, creating a positive cycle of success and motivation.
Download our speech analytics brochure
Discover how speech analytics can speed up QA processess, improve sales training and team performance and provide unparalled business intelligence.
Download our Speech Analytics brochure
To find out how you can use speech analytics in your business. Fill in your details below and we’ll email you a copy of our brochure right away.
