How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
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Be where your customer are with Facebook Messenger
Let your highly skilled teams handle customer conversations happening on social media for a better experience.
81% of people Facebook message businesses to ask about products or services
of respondents Facebook message businesses for support
of respondents Facebook message business to make a purchase
Facebook Messenger with MaxContact
Create partially automated and manual experiences
Set-up automated welcome messages, quick responses, use scripts to automate conversations or let your teams craft personalised messaging for the customer and situation.
Meet customer expectations every time
Send receipts, delivery info, and other follow up information to people related to a confirmed event or a transaction.
Automate messaging and FAQs
Provide customers with immediate answers to common questions and free up your team for more complicated tasks.
How can handling Facebook Messenger in MaxContact help you?
Remove friction from sales processes
Messenger helps businesses to remove friction along the path to purchase, giving people confidence to move from consideration to action.
Connect your ads, website and Facebook profile
Whatever reason your customers are getting in touch, make sure your teams are responding to questions and having conversations at a time convenient for your customers.
Efficient customer service
Customers communicate with your business without waiting on hold or repeating support issues to multiple agents – the conversation stays in Messenger, an easily accessible channel for questions and re-engagement.
How does Facebook Messenger work?
Once your account is Facebook verified, we can help you connect your Facebook Messenger account into your MaxContact platform so that you can handle this channel like any other. And don’t worry, when using Facebook Messenger connected to your MaxContact platform, no one will need to access your business Facebook account. We help you set-up message templates, SLA and your teams that will be handling your Facebook messages.
Download MaxContact’s Omnichannel brochure
For more in-depth information about our omnichannel communications, download our brochure.
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement platform. Fill in your details below and we’ll email you a copy right away.
