1. Scheduling of Shifts in Minutes
2. Agent Web Portal with Calendar Integration
3. Build “What IF” scenarios
– What is the best possible performance I can get with my current resources?
– What resources would I need to deliver X level of performance?
4. Real-time adherence, identify deviations from forecast before they become problems
5. Adhere to labour laws and employment contract obligations.
6. Empower staff to view shifts online, manage their own shifts, holidays and even breaks within
7. Real Time and Historical Reporting on Call Traffic, Agent Performance, Cost Analysis, Real Time
Adherence and much more.