Utilities

Solutions that make all the differance

Over the last few year the Utilities sector has become one of MaxContacts fasting growing industry, with regular news articles increasing awareness of how changing utility providers can save consumers money this had led to increase in both brokers and providers.

“We have Worked with MaxContact for years, they have always been there to help I can’t recommend them enough”.

20m+ Minutes

Per Month

50m+ Inbound

Interactions

28% Increase

In Sales

35% Improved

NPS

Maximise Productivity

Sales within the utilities sector is becoming more competitive, with more and more companies contacting consumers to offer their services, connect and contact rates are dropping which is where technology can help by allowing you to work smarter and more efficient.

Management Information

With Real Time Dashboards configured to display Leaderboards to drive agent and team performance and create a competitive sales environment. Historical Reporting provides you with meaningful reports on agent, campaign and KPI’s allowing you to measure your performance to allow management to make proactive decisions.

Bespoke Processes

Sales within the utilities sector is becoming more competitive, with more and more companies contacting consumers to offer their services, connect and contact rates are dropping which is where technology can help by allowing you to work smarter and more efficient.

Blended Environment

Seamlessly blend inbound and outbound communication with debtors to meet the current demand. Ensuring inbound calls are handled in a professional manner providing a good customer experience whilst maintaining agent productivity during quiet inbound periods.

Omni-channel

Converged solution providing your agents with a single user interface regardless of the interaction channel

IVR Automation

Self Service and Advanced IVR options allow you to reduce the demands on advisors whilst improving customer experience.

Multi Sale

This feature was added at the request of our Utilities customers, allowing them to track the quantity of services sold through our standard Dashboards and Reports

PCI Compliant Payment Solutions

MaxPay allows your contact centre to take automated payments 24/7 and with Agent SafePay this solution takes your contact centre out of scope for PCI DSS by ensuring the card details never touch your network.

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