When We Say We Can, We Can

Though we are confident we can meet your requirements, we are not afraid of saying no, don’t be shocked, we build our relationships on trust and delivering what we say we will, and exceed expectations.

We solve problems, provide solutions, and always give honest answers, this is why we change out over 60 competitors systems every year.  It’s also why we are frequently recommended by our clients to other people, which is the best feedback we can receive as a business.

 

100
Million+
Monthly Interactions
4
Hours
Ave Case Closure Time
98
%
Customer Satisfaction
230
UK Clients -
Expanding Worldwide

Contact Centre Custom Solution Experts

We Never Settle

MaxContact has been built from the ground up with the latest technologies to be truly hosted. Deliver your contact centre anywhere in the world and partner with a hosted specialist. Whether you require Multi-site operations, home workers or simply the comfort of resilience, we are experts in the field.

Product

Market leading product with an aggressive development roadmap, we will always strive to add new and exciting features to protect your investment now and in the future

Support

With one of the strongest technical support teams we achieve a 98% customer satisfaction rating with 30% of new business coming from client referrals.

Development

As product owner we ensure the solution is using the latest technology with cutting edge features. Our inhouse development team can help you integrate the solution into your business.

Stability

Stability is at the forefront of everything we do with 99.999% uptime, you can be sure your campaigns will always be running to meet you or your clients needs.

Team of Experts

Some of the largest contact centres trust us with their business, not just for providing the contact centre solutions but working with their Developers, IT and Campaign Managers, to help them get the most out of the solution. From large multi-site systems, to Custom Integration, Payment IVR’s, complex campaign requirements, international sites we have the staff that can help you whatever your business needs.

There is so much to Love

Managed Infrastructure

We manage the infrastructure with 24/7 monitoring and advance alerting we never miss a beat

It's Our Product

We are not a reseller or a 3rd party, we own the code and have a dedicated UK development team

New Features

Powerful, customisable scripting with decision tree logic, guiding users through your end to end processes

Dedicated Account Manager

With a dedicated contact we go above and beyond to make sure you get the help you require and expect

Free Trainning

Never miss important information again, with customisable alerts receive advanced notifications so you can proactively react

Security

Security is at the core of everything we do, with data encrypted in transit, MS AZURE data centres and regular penetration testing

Compliance

We live in an age of compliance, with OFCOM and ICO joint task force and the arrival of GDPR in 2018, it has never been more important to partner with a trusted supplier. We take compliance very seriously, with a dedicated information security officer, 3rd party penetration tests, Microsoft GDPR compliant hosting and stringent internal technical security policies. You can be sure we take compliance as serious as you do.

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