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Product

Contact Centre Software

How MaxContact makes customer engagement easier

- Outbound

- Omnichannel

- Inbound

- Analytics, AI & Optimisation

Most Popular Features

Al the features you need for smarter customer engagement

- Automated Dialling

- Speech Analytics

- Sentiment Analysis

- AI Speech-to-Text Analytics

- Outbound Skill-Based Routing

- Contact Hub

- AI Chatbot

- All features

Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Solutions

Industries

How MaxContact can help you get ahead in your sector

- BPO Contact Centre Software

- Communications

- Financial Services

- Utilities

- Retail

- Public Sector

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

Our Platform

Find out about our platform and how it benefits our clients

Resources

Resources

How MaxContact can help you get ahead in your sector

- Blogs & Insights

- Brochures & Research

- Webinars & Events

- Customer Stories

- Product Video Library

- Podcast

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Contact

Packages

Solutions > Use Cases > Employee Experience

Put your contact centre teams experience first

An easy-to-use platform for your teams means they’ll be more engaged and have better workdays.

Make contact centre work-life easier

Quick answers with canned responses

Make better use of your team’s time by removing the need to create repetitive messages or content. Create a bank of common responses to customer enquiries and send them with a click of a button across SMS, WhatsApp, web chat and email. Saving your team’s time.

Canned Responses

Wellness reminders

Send wellness related prompts to your team members to remind themselves to take a drink, some time away from the screen and stretch periodically throughout the day. It’s the little things that make a difference.

Employee Wellbeing Tool

Feedback

Coaching

Our platform

Feedback

Ask customers for feedback in the moment or after your team has spoken to them with CSAT and NPS. So, they know exactly what customers think of your interaction. Each team member has their own dashboard, showing quality, any exceptions that need flagging to line managers and all their stats and interactions recorded for the day.

Coaching

Provide guidance during, and after interactions so your team know exactly what can be improved and their areas of development combined with Quality Assurance.

Quality Assurance

Everything in one platform

Stop repetitively flicking between systems or multiple applications with one integrated system, that helps to automate mundane repetitive tasks and let’s your team focus on the things they find rewarding.

Have happier, more productive staff

of customers say MaxContact is easy to use

Join thousands of users who make work-life easier with MaxContact

Learn more

say they feel under pressure from their manager to deliver quantity over quality

Are customer-facing teams burning out?

We interviewed 700 UK customer-facing workers to see what they said.

 

 

Download the report

Staff wellbeing and engagement in your contact centre

With 72%* of contact centre workers saying they are burnt out or facing burnout, how do you look after your employee’s wellbeing, keep them engaged and drive business results?

*Independent research of 750 customer facing workers conducted in November 2021 by MaxContact.

Watch Webinar

Channel

04 Mar 2024

MaxContact Announces Partner Programme: Empowering Resellers to Capture the Booming CCaaS Market

Manchester, UK – 04/03/2024 – MaxContact, a leading contact centre software provider, announced its plans to achieve double-digit growth by launching an indirect partner model. Aimed at supporting telecoms resellers, the model will allow partners to bridge their technology-capability gap by tapping into the rapidly growing contact centre market with a flexible, feature-rich, and competitively…
MaxContact Supports the UKNCCA

Industry Insights

18 Jan 2024

MaxContact demonstrates commitment to the contact centre industry by supporting the UKNCCA 2024

Manchester, UK – 18th January 2023 – MaxContact, a leading UK-based customer engagement software provider, announced its support of the UKNCCA 2024, an award programme recognising contact centre talent in the UK. Organisers, the CCMA (Call Centre Management Association), have added several new categories to the awards, including Sales Team Manager of the Year, Most…
MaxContact's Auto Dialler Software being used by a female contact centre employee

AI

03 Jan 2024

The Crucial Role of Instant and Accurate Customer Service

Customer service teams are the unsung heroes of businesses; they have the power to transform ordinary transactions into extraordinary customer experiences. The importance of customer service teams can often be overlooked by businesses but is seen as a necessity by customers who demand instant and correct answers to their questions. How do businesses support their…

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