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Resources > Webinars & Events

Webinars and Events

Explore a treasure trove of on-demand webinars and events on all things contact centre. From optimising agent performance to leveraging AI, find the insights you need to transform your customer experiences. Dive in and empower your contact centre today!

Customer Experience

Vulnerability and the cost of living crisis: How your contact centre can support customers

Date: 17 Nov 2022

Time: 11:00 – 11:45

With the number of vulnerable customers set to rise as the cost-of-living crisis impacts peoples’ finances and mental health, many companies are unprepared to deliver the specific support vulnerable customers now need. According to the Financial Conduct Authority (FCA), 27.7 million adults in the UK fall under the definition of a vulnerable customer currently. With…
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Customer Experience

Complaint handling in your contact centre – how to reduce them and improve customer experience

Date: 07 Sep 2022

Time: 11:00 – 11:45

With customer complaints at their highest level on record and complaint handling costing firms more than £9bn a month in lost time, according to research from The Institute of Customer Service (ICS), what can you do to minimise complaints and meet and exceed customer expectations? Join MaxContact and CX expert Natalie Calvert as we discuss…

Employee Experience

Staff wellbeing and engagement in your contact centre: Why your business success depends on it.

Date: 16 Jun 2022

Time: 11:00 – 12:00

Join MaxContact and CX & EX expert Natalie Calvert as we discuss how improving staff wellbeing and engagement is more important than ever to ensure business success in your contact centre. With 72%* of contact centre workers saying they are burnt out or facing burnout, and the ‘great resignation’ hitting the UK contact centre industry…

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