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Contact Centre Software

How MaxContact makes customer engagement easier

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Al the features you need for smarter customer engagement

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- Sentiment Analysis

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- Outbound Skill-Based Routing

AI Speech Analytics to understand the 'why' behind every call

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Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

How MaxContact makes customer engagement easier

- Analytics, AI & Optimisation

Al the features you need for smarter customer engagement

AI Speech Analytics to understand the 'why' behind every call

How MaxContact can help you get ahead in your sector

Achieve goals and targets, whatever your team’s priorities

Find out how MaxContact helps businesses like yours.

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Business Continuity

- Work from anywhere

- Security & Compliance

Find out how MaxContact helps businesses like yours.

Find out about our platform and how it benefits our clients

How MaxContact can help you get ahead in your sector

- Brochures & Research

- Blogs & Insights

- Webinars & Events

- Customer Stories

- Product Video Library

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Resources > Webinars & Events

Webinars and Events

Explore a treasure trove of on-demand webinars and events on all things contact centre. From optimising agent performance to leveraging AI, find the insights you need to transform your customer experiences. Dive in and empower your contact centre today!

Product

[Demo] Spokn AI: Speech Analytics for Contact Centres

Date: 20 Mar 2024

Discover the power of Spokn AI, Max Contact’s cutting-edge speech analytics solution. In this insightful webinar, Kayleigh Tait (Head of Marketing) and Sean McIVer(Product Owner) demonstrate how Spokn AI tackles common contact centre challenges by providing accessible, actionable insights from customer conversations. With sentiment analysis, trending topic identification, and detailed call summaries, Spokn AI empowers…

AI webinar MaxContact Contact Centre Cut the **** 10 things you really need to know about AI in the contact centre

AI

Cut the **** 10 things you really need to know about AI in the contact centre

Date: 19 Mar 2024

Tired of all the AI hype and confusion? Join our industry experts as they cut through the noise and deliver the 10 essential truths you need to know about AI in your contact centre. Our industry experts will debunk common myths, answer your pressing questions, and provide clear, actionable insights you can use to make…

Product

How can contact centres maximise sales success in an unpredictable market?

Date: 21 Feb 2024

Are we still in a recession? Or is our economy recovering and business on the up? It depends on who you ask – one thing is for certain: consumers are savvy, and the ‘hard sell’ doesn’t equate to sales success in 2024. So what does? Join Richard Coward, Strategic Sales Director and Kayleigh Tait, Head…

Operational Efficiencies

Work smarter not harder: Strategies to help your contact centre work more efficiently in 2024

Date: 12 Dec 2023

In today’s challenging contact centre landscape, the key to success lies in working smarter, not harder. Join us as we guide you through the current industry trends, customer expectations, and regulations before casting our eyes forward to what contact centre leaders should expect in 2024. Learn to build and retain a high-performing team to ensure…

Product

AI-Chatbot Live Demo: Reducing Operational Demand Without Harming The Customer Journey

Date: 14 Dec 2023

We know driving efficiency is crucial right now, so businesses are looking to AI-powered digital engagement tools like chatbots to help reduce demand on their people.

Peering into the Crystal Ball: Navigating the Contact Centre Landscape in 2024 Webinar MaxContact

Future Proofing

Peering into the Crystal Ball: Navigating the Contact Centre Landscape in 2024

Date: 08 Nov 2023

As we progress through the final quarter of the year, it’s the perfect time to reflect on the industry’s present state and set our sights on what’s in store for 2024. Join MaxContact for our upcoming webinar, where we’ll do just that. We’ll delve into the insights from our latest industry report, “The Evolving Contact…

The AI Butterfly Effect Its Impact on EX and CX Webinar MaxContact

AI

The AI Butterfly Effect: Its Impact on CX and EX

Date: 14 Sep 2023

Time: 14:00

Join experts Ben Booth, Matthew Yates, and James Revell in our upcoming webinar as we explore the impact of AI on customer and employee experience and discuss how embracing this fast-moving technology can create a profound butterfly effect, sending positive ripples throughout your entire organisation.

How to harness innovation to improve contact strategies and drive continuous improvement webinar

Operational Efficiencies

How to harness innovation to improve contact strategies and drive continuous improvement

Date: 22 Jun 2023

Time: 11:00 – 11:45

In today’s rapidly changing world, contact centres face ongoing challenges to enhance their operations. Our webinar will delve into the pivotal role of innovation in shaping your contact centre’s culture, and more importantly, show you how to effectively harness it for the benefit of your customers, employees, and overall growth. Our expert speakers, Martin Teasdale,…

Operational Efficiencies

How to reduce costs in your contact centre without compromising experience

Date: 15 Mar 2023

Time: 11:00 – 11:30

Discover actionable tips and strategies for reducing costs in your contact centre, all without sacrificing customer or employee experience, in MaxContact’s latest webinar. With over 30 years of combined experience working in or alongside contact centres our guests have a wealth of knowledge to share with you. And the best part? You get to shape…

Customer Experience

Vulnerability and the cost of living crisis: How your contact centre can support customers

Date: 17 Nov 2022

Time: 11:00 – 11:45

With the number of vulnerable customers set to rise as the cost-of-living crisis impacts peoples’ finances and mental health, many companies are unprepared to deliver the specific support vulnerable customers now need. According to the Financial Conduct Authority (FCA), 27.7 million adults in the UK fall under the definition of a vulnerable customer currently. With…

Agent on a call

Customer Experience

Complaint handling in your contact centre – how to reduce them and improve customer experience

Date: 07 Sep 2022

Time: 11:00 – 11:45

With customer complaints at their highest level on record and complaint handling costing firms more than £9bn a month in lost time, according to research from The Institute of Customer Service (ICS), what can you do to minimise complaints and meet and exceed customer expectations? Join MaxContact and CX expert Natalie Calvert as we discuss…

Debt Collection

How to create and execute the best contact strategies for easier debt resolution

Date: 12 Jul 2022

Time: 11:30 – 12:15

Join MaxContact and debt collection CX experts Sean McIver and Andy Brooks as they discuss how to create and execute the best contact strategies for easier debt resolution. Even before the pandemic, the average collection rate was below 20%, the lowest in 25 years. This coupled with the cost of living crisis and rising debt levels,…

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