Webinars & Events

Product

[OnDemand] Expand Your Contact Strategy with Omnichannel

Date: 24 Oct 2024

In this insightful session, MaxContact’s Head of Marketing Kayleigh Tait and Training Expert Ben O’Reilly demonstrated how businesses can enhance their customer engagement through effective omnichannel communication.

Product

[OnDemand] MaxHax: Unlocking the full potential of MaxContact

Date: 24 Sep 2024

Unlocking the Full Potential of MaxContact. Discover how to supercharge your sales and collections campaigns with MaxContact, the best cloud contact centre platform for delivering conversation outcomes and customer insights to generate more revenue – compliantly.

Agent and Team Performance

Unlocking Contact Centre Team Performance: MaxContact 2024 Benchmark Insights

Date: 09 Jul 2024

Great contact centre performance starts with great teams. But what does “great” look like in 2024? Join us on 9th July at 2pm for an insightful webinar exploring MaxContact’s 2024 Benchmark Report, featuring insights from 500 UK contact centre professionals. In this webinar, our expert panel will dive into the report’s findings to uncover the…

Product

Unlock the Full Potential of Your Outbound Sales Campaigns

Date: 19 Jun 2024

Community Event

Afterwork with MaxContact: A Community Meet Up Event #2

Date: 13 Jun 2024

Time: 17:00 – 20:00

As the contact centre landscape evolves, staying ahead is essential. On June 13th, MaxContact is hosting an evening event in Manchester full of insightful talks and networking for the contact centre industry. We explored the latest trends and emerging technologies shaping the future of the contact centre. Want to attend the next event? Join the…

Product

How to Remain Compliant whilst Driving B2C Outbound Sales

Date: 23 May 2024

Are you a contact centre struggling to navigate complex compliance regulations while striving to hit growth targets? Join MaxContact’s upcoming webinar and discover how our platforms can help you meet the requirements of OfCom, GDPR, FCA, and ICO, all while driving revenue.

Hybrid Working

The Contact Centre Leader Guide to Thriving in the Hybrid Era

Date: 28 May 2024

The contact centre landscape has shifted, with hybrid working models and advanced technologies like AI now the norm. However, while 50% of agents now work in a hybrid setting, a recent study by Sensee highlights that only 5% of contact centre leaders find it easy to manage agent performance and training in this new environment….

Product

[Demo] Contact Hub: Behind-The-Scenes

Date: 18 Apr 2024

Join Leah (Product Marketing Exec), Elin (UX Design Lead), and Kayleigh (Training Specialist) as they unveil the cutting-edge features of Contact Hub, designed with agents in mind.

Community Event

Afterwork with MaxContact: A Community Meet Up Event #1

Date: 01 Feb 2024

As the contact centre landscape evolves, staying ahead is essential. In February 2024, MaxContact hosted an evening event in Manchester full of insightful talks and networking for the contact centre industry. We explored the latest trends and emerging technologies shaping the future of the contact centre. Want to attend the next event? Join the MaxContact…

Hybrid Working

Crafting Innovation with a Hybrid Working Leadership Team

Date: 14 Mar 2024

For nearly four years the contact centre industry has been focused on enabling effective working with the frontline working from home some or all of the time. What about the leadership team? We don’t often have the conversation to explore how contact centre leaders can operate as effectively as possible, especially given the distinct nature…

Product

[Demo] Spokn AI: Speech Analytics for Contact Centres

Date: 20 Mar 2024

Discover the power of Spokn AI, Max Contact’s cutting-edge speech analytics solution. In this insightful webinar, Kayleigh Tait (Head of Marketing) and Sean McIVer(Product Owner) demonstrate how Spokn AI tackles common contact centre challenges by providing accessible, actionable insights from customer conversations. With sentiment analysis, trending topic identification, and detailed call summaries, Spokn AI empowers…

AI

Cut the **** 10 things you really need to know about AI in the contact centre

Date: 19 Mar 2024

Tired of all the AI hype and confusion? Join our industry experts as they cut through the noise and deliver the 10 essential truths you need to know about AI in your contact centre. Our industry experts will debunk common myths, answer your pressing questions, and provide clear, actionable insights you can use to make…

Webinars and Events

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