How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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On-Demand: Spokn AI
By analysing call transcripts and metadata, businesses can identify trends, assess agent performance, and understand customer sentiment. The platform offers tools to compare performance over time, break down calls by topic and sentiment, and uncover hidden patterns in customer interactions.
Feature Call Outs
Quality & Performance
In this video, we explore agent performance and quality assurance. Within in each campaign you can see the number of calls made, the sentiment analysis per agent and average call duration, speeding up and improving your QA processes.
Delve into the calls for each agent, see the call outcome, and see an AI summary of the conversation and the sentiment throughout the call.
Sentiment Analysis
See sentiment analysis across your campaigns, team members, date ranges, call type or topic. Use the filtering to drill down into the data or click on the tool tip at any point to reveal a more detailed view of what was happening on that day.
Conversation Analysis
See the real trending topics in your Contact Centre – using phrase-level sentiment analysis for accurate and relevant insights. Understand the biggest topic for time period, see the trend over time and discover more detail at the click of a button. Data informed insights to drive your Contact Centre decisions.
Trending Topics
Understand what’s really happening in your Contact Centre with trending topics. View visually as a word cloud, with phrase level sentiment analysis for more accurate analysis or see the change in topics without timeline view.
Data Filtering
Filter your Contact Centre conversations by period, agent, campaign, team, queue, result code or call duration. This advanced filtering gives you a new view of what’s happening in your contact centre to make data-informed decisions.
Spokn AI – Speech Analytics
Make better business decisions and understand the ‘why’ behind 100% of your contact centre conversations.
Spokn AI speech analytics is simple to set up, easy to understand and provides sophisticated insights at the click of a button.
