Spokn AI: Speech Analytics
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Set up new campaigns and teams in minutes. Prioritise the right contact and match contacts with the right agent at the right time.
Create and edit complex, branching logic scripts. Automate post-interaction actions based on call outcomes. Make work easier with MaxContact’s Contact Hub.
Use conversation insights to make better business decisions and tailor agent coaching and quality assurance.
Create a team of multitaskers with inbound and outbound multichannel contact management.