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Return Fundraising
MaxContact has provided Return Fundraising with a reliable, and efficient solution for their telephone fundraising needs.
Return Fundraising switched from a dialler platform they were disastified with to MaxContact. They are now seeing improved productivity, enhanced user experience and excellent support – allowing them to focus on what matters most, raising funds for important causes.
Meet Return Fundraising
Return Fundraising is a charity fundraising agency that conducts telephone fundraising campaigns for major UK charities such as Macmillan, British Red Cross, and others. With a team of 50 remote fundraisers, they rely heavily on efficient and reliable contact centre technology to help more charities.
The challenge: An unrelisable dialler platform and poor support
Prior to implementing MaxContact, Return Fundraising struggled with their previous dialler platform and provider, often finding:
– Frequent bugs and errors after updates
– Unreliable performance leading to outages
– Poor customer support from their vendor
– Limited customisation options for agents e.g. locked down dashboards
These issues were hindering Return Fundraising’s ability to focus on their core mission of fundraising and were potentially impacting their bottom line.
The solution: A reliable, intuitive dialler platform with five-star customer support
Return Fundraising made the switch to MaxContact in May 2024. MaxContact provides:
– Excellent customer support
– A reliable and stable dialling platform
– Customisable dashboard for agents
– Improved callback scheduling and note-taking features
– Intelligent automated dialling
“We’ve definitely seen a marked improvement in productivity, and we are starting to see financial benefits of having a fast reliable dialler. So yeah, we’re really happy so far,” says Adam Brown, Data Manager.
MaxContact has provided Return Fundraising with a reliable, and efficient solution for their telephone fundraising needs. The improved productivity, enhanced user experience, and excellent support have allowed them to focus on what matters most – raising funds for important causes.
"It's really nice to have a reliable dialler, that we don't have to worry about, meaning we can just concentrate on fundraising for our amazing charities"
Adam Brown – Data Manager
Results: A reliable, and efficient solution for their telephone fundraising
Since implementing MaxContact, Return Fundraising has experienced significant improvements:
Enhanced Reliability: The agency has experienced zero outages since switching to MaxContact, allowing them to focus on their core business rather than troubleshooting technical issues.
Increased Productivity: “We’re seeing a lot more contacts per hour,” reports Adam Brown, Data Manager at Return Fundraising. This has led to a direct increase in funds raised and revenue generated.
Improved Agent Experience: Fundraisers appreciate the customisable dashboard and user-friendly interface, making their daily tasks more efficient and enjoyable.
Better Financial Performance: Directors are pleased with the positive impact on the company’s financials, attributed to the increased productivity and reliability of the system.
Time Savings: With a dependable system in place, the team can now “start thinking about bigger projects” instead of constantly worrying about technical issues.
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