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How MaxContact can help you get ahead in your sector
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On-Demand: Contact Hub
This video demonstrates the new features of a call centre software platform. Key improvements include a redesigned interface, enhanced call management options like transfer and conference calls, improved call-back management with visual overviews and reminders, and enhanced coaching capabilities with clear notifications. The platform offers advanced search and contact history features for efficient agent workflow.
Feature Call Outs
Call Backs
This video demonstrates the enhanced call back management feature. It shows how to view, edit, and reschedule call backs with a new calendar view. The system highlights overdue call backs and ensures agents address them promptly. Users can easily push or pull call backs, view call back history, and even call clients directly from the calendar.
Dispositions and Notes
This video highlights the new outcome management features. It demonstrates how to easily select and filter outcomes, including a new notes section for adding additional information to call records. The system also allows users to set and manage call backs efficiently with customisable options and clear visual indicators for overdue callbacks.
Manual Dial
This video clip demonstrates the call centre software’s manual dialling and search functions. It highlights how to input contact information, search for specific leads, and initiate calls directly from the system. Additionally, the clip showcases the advanced search option, allowing users to refine their searches based on specific criteria.
Going On Break
This video clip demonstrates the new break management system. It shows how to select and end breaks easily, with a new search function to find specific break types. The system also visually indicates when a break is overdue, ensuring agents adhere to break policies.
Contact History
This video clip showcases the contact history feature. It demonstrates how to access and view previous call details, including call duration, outcomes, and notes. The system lets users quickly recall contact information and initiate calls directly from the history, streamlining the call-back process.
Agent Coaching
This video clip highlights the new coaching feature. It demonstrates how the platform notifies agents when they are being coached, improving transparency and reducing interruptions. The system displays clear visual indicators of the coaching session, ensuring a smooth experience for both coach and agent.
Dial. Speak. Disposition. Repeat.
Let your agents deal with your customers, not your dialler.
Designed with agents, for agents – it’s intuitive and functional for more speed and improved accuracy.
Contact Hub removes distractions so your agents can focus on what matters.