Speak to an expert
0330 159 6570

Product

Contact Centre Software

How MaxContact makes customer engagement easier

- Outbound

- Omnichannel

- Inbound

- Analytics, AI & Optimisation

Most Popular Features

Al the features you need for smarter customer engagement

- Automated Dialling

- Speech Analytics

- Sentiment Analysis

- AI Speech-to-Text Analytics

- Outbound Skill-Based Routing

- Contact Hub

- AI Chatbot

- All features

Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Solutions

Industries

How MaxContact can help you get ahead in your sector

- BPO Contact Centre Software

- Communications

- Financial Services

- Utilities

- Retail

- Public Sector

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

Our Platform

Find out about our platform and how it benefits our clients

Resources

Resources

How MaxContact can help you get ahead in your sector

- Brochures & Research

- Blogs & Insights

- Webinars & Events

- Customer Stories

- Product Video Library

- Podcast

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Contact

Packages

Resources > Blogs & Insights

Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

Categories:

Dialler

24 May 2023

Which dialling mode is right for a call centre campaign?

Which is the best dialling mode? There isn’t a simple answer, because it depends on the use case. The right dialling mode is the one that best meets the requirements of a particular campaign or customer demographic. A dialler is simply a piece of software that automatically places calls to customers, but it can do…

Analytics and Optimisation

23 May 2023

Maximising Customer Insight with Contact Centre Analytics

Every customer communication with your organisation produces data. Over the course of an hour, day, week, month or year, that can amount to thousands of pieces of potentially useful information. But it’s only useful if you can capture and analyse it. That’s the role of contact centre analytics. Understanding contact centre analytics What is contact…

Industry Insights

23 May 2023

Harnessing the Benefits of Cloud Contact Centre Software

Cloud-based software, also known as software-as-a-service (SaaS), is an application or service that is hosted and delivered over the Internet by third-party providers. Unlike traditional on-premise software, cloud-based software removes the need for businesses to install and maintain applications on their own servers or computers. Cloud-based software has become hugely popular in recent years, and…

Podcast

15 May 2023

Reaching Customer Service Excellence with James Vukashin

This blog features a recap from the MaxContact podcast Talk Time which hosts key thought leaders to discuss emerging trends, industry insights, and innovative technologies that help contact centres optimise their customer experience. When it comes to customer service, there’s no denying that people need to come first. But what does it have to do…

Podcast

15 May 2023

How Contact Centres Can DO & BE Better with Garry Gormley

On the first episode of Talk Time with MaxContact, Sean McIver speaks with Garry Gormley, Founder & CEO of FAB Outsourced Solutions. They discuss technological and process opportunities contact centres could seize to enhance customer experience and the work lives of agents. This blog features a recap from the MaxContact podcast Talk Time which hosts key thought…

Dialler

02 May 2023

What Are Demystifying Diallers?

The dialler is one of the most important pieces of infrastructure in any call centre. The right dialler lets you communicate with customers and clients in the right way, while adding speed and efficiency to your contact centre operations. Modern call centre diallers can also help you with quality assurance, regulatory compliance and strategic decision…

News

21 Apr 2023

MaxContact Top 50 Companies at Northern Tech Awards 2023

21st April 2023 – MaxContact, a leading provider of cloud-based contact centre solutions, has been announced as one of the top 50 companies at the Northern Tech Awards 2023 event held on the 20th of April in the iconic Assembly Rooms in the heart of Edinburgh. The annual event gathered 250 business leaders to celebrate…

BPO

22 Mar 2023

7 ways to reduce costs in your BPO contact centre

Costs are rising across business sectors and it’s certainly the case that BPO contact centres are feeling the pinch too.  Salaries are rising with the cost of living, with pay rises of between 5% and 10% common in the industry. At the same time, talent is in short supply. Finding and keeping good people means…

Inbound

03 Mar 2023

How to reduce average handle time in your call centre

Average handling time (AHT) is a key measure of the efficiency of your call centre. Very simply, the faster calls are dealt with, the more you can get through and – theoretically – the happier your customers will be. We say theoretically, because there’s a caveat here. Reducing AHT mustn’t happen at the expense of…

Industry Insights

13 Dec 2022

Why Having a Phone Line Matters: A MaxContact Study

Online companies in the UK are making it near-impossible for customers to contact them on the phone, causing customers anxiety or serious stress. That’s according to new research from MaxContact which audited the contact options at 50 of the UK’s most popular online brands. Nearly three quarters (72%) of the UK’s 50 top online brands1…
Vulnerability and the cost of living crisis: How your contact centre can support customers

Industry Insights

12 Dec 2022

How Your Contact Centre Can Support Vulnerable Customers

How does your contact centre support potentially vulnerable customers?   As agents speak with countless people daily, while trying to meet targets and other responsibilities, sometimes it can be tough to give each customer the time and sensitivity they deserve.   However, there has been an increasing number of vulnerable adults, in part due to the cost-of-living…

For press enquiries email pr@maxcontact.com

Want to know more?

Download our brochure to find out more about what we do.

Download brochure
Ominchannel brochure