Speak to an expert
0330 159 6570

Product

Contact Centre Software

How MaxContact makes customer engagement easier

- Outbound

- Omnichannel

- Inbound

- Analytics, AI & Optimisation

Most Popular Features

Al the features you need for smarter customer engagement

- Automated Dialling

- Speech Analytics

- Sentiment Analysis

- AI Speech-to-Text Analytics

- Outbound Skill-Based Routing

- Contact Hub

- AI Chatbot

- All features

Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Solutions

Industries

How MaxContact can help you get ahead in your sector

- BPO Contact Centre Software

- Communications

- Financial Services

- Utilities

- Retail

- Public Sector

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

Our Platform

Find out about our platform and how it benefits our clients

Resources

Resources

How MaxContact can help you get ahead in your sector

- Blogs & Insights

- Brochures & Research

- Webinars & Events

- Customer Stories

- Product Video Library

- Podcast

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Contact

Packages

Resources > Blogs & Insights

Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

Categories:

Man holding phone

Dialler

29 Aug 2024

A Guide to Answering Machine Detection (AMD)

Imagine this: you’re running an outbound call campaign, and 5% of your calls go unanswered. Well, according to our recent benchmark report, this is the reality for 29% of call centres. That’s a lot of wasted time and effort for your agents, not to mention a frustrating experience for potential customers. This is where Answering…

Dialler

30 Jul 2024

What is Contact Centre as a Service (CCaaS)? 

Delivering Exceptional Customer Service in the Cloud. Customer expectations are at an all-time high and your contact centre is undoubtedly feeling the pressure. When communicating with companies, customers demand availability across multiple channels, and they want quick, efficient service.  Traditional on-premise call centres with their siloed operations and limited multichannel options, may find themselves struggling…

News

25 Jul 2024

MaxContact Empowers Dudley Council: A Success Story in Public Sector Efficiency

At MaxContact, we pride ourselves on delivering a contact centre software solution that drive real-world results. Our partnership with Dudley Council, a large local authority in the West Midlands, demonstrates our commitment to transforming contact centre operations in the public sector. Dudley Council, who manage over 21,000 properties, faced challenges in rental income collection and…

Outbound

06 Jun 2024

What Is An Outbound Call? Call Centre Best Practices

If you’re an outsourced contact centre dealing with high-volume calls, outbound calling campaigns are vital for driving business growth, acquiring new customers, and nurturing existing relationships. However, executing an effective outbound strategy requires careful planning, the right tools, and a deep understanding of best practices.  In this guide, we’ll explore the essential elements for mastering…

Outbound

06 Jun 2024

What is an Outbound Dialler?

Whether you’re looking to supercharge sales, streamline debt collection, or elevate customer service, the right outbound dialler can redefine how you connect and communicate. So, continue reading to learn more about automated diallers and discover the potential they hold for your contact centre’s success. So, what’s an outbound dialler? Put simply, outbound dialling is the…
Benchmarking Your Contact Centre: 2024 UK Agent and Team Performance Insights 

Industry Insights

05 Jun 2024

Benchmarking Your Contact Centre: 2024 UK Agent and Team Performance Insights 

Staying informed about industry benchmarks and best practices is essential for contact centre leaders looking to drive success in an increasingly competitive market. Our comprehensive survey, conducted in May 2024, gained insights from 500 UK contact centre teams, with sizes ranging from 20 to 4,999 agents, providing valuable insights into the current state of agent…
Optimising Your Debt Collection Contact Centre Performance: 2024 UK Benchmarking Insights

Finance

05 Jun 2024

Optimising Your Debt Collection Contact Centre Performance: 2024 UK Benchmarking Insights

Debt collection is undoubtedly challenging; it’s crucial for contact centre leaders to continuously assess and optimise their team’s performance. Our recent survey of 100 UK debt collection professionals provides valuable benchmarking data to help you evaluate your team’s effectiveness and identify areas for improvement. In this blog, we’ll dive into the key metrics and offer…
Elevating Your Customer Service Contact Centre Performance: 2024 UK Benchmarking Insights 

Industry Insights

05 Jun 2024

Elevating Your Customer Service Contact Centre Performance: 2024 UK Benchmarking Insights 

Delivering exceptional customer service is key to fostering customer loyalty and driving business growth. Our recent survey of 449 UK customer care and technical support professionals provides invaluable benchmarking data to help you assess your team’s performance and identify areas for improvement. In this blog, we’ll explore the key metrics and share actionable strategies to…

For press enquiries email pr@maxcontact.com

Want to know more?

Download our brochure to find out more about what we do.

Download brochure
Ominchannel brochure