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News

22 Jul 2020

UK Healthcare Contact Centers move to secure, agile cloud platforms with MaxContact

MaxContact were selected for their true cloud elastic scalable offerings, secure remote homeworker connectivity and flexible contracts. MaxContact have announced that they have moved four UK contact centres amassing to nearly 2,500 contact center agents to work remotely from home using the MaxContact platform, in response to increased call volumes and capacity requirements due to…

Omnichannel

22 Apr 2020

The Difference Between Multichannel and Omnichannel contact and why it matters to your customers

For many contact centres, customer expectations have shifted when it comes to communication. Customer Service has become Customer Experience – and it’s a real differentiator for businesses. An ever-increasing proportion of consumers look for digital touchpoints when it comes to communication, and they want choice in the way they interact with organisations. Although voice still…

Industry Insights

22 Apr 2020

Top 5 tips for running a remote contact centre

Many businesses are now operating remote or semi-remote (hybrid) working models. With that in mind, here are five top tips for running a remote contact centre. 1. Have your morning meeting everyday When you’re not all working in the same building, regular scheduled communication with your team becomes even more important. Luckily, tools like Zoom…

Compliance and Regulations

14 Jan 2020

What Ofcom regulations really mean: A quick guide 

Industry regulator Ofcom produces regulations around what contact centres can and can’t do when it comes to automatic dialling.  The regulations can be confusing, having undergone numerous iterations over many years. On top of that, there is no single source of truth – there isn’t even a complete version of all the regulations in one…

News

30 Sep 2019

MaxContact wins Contact Centre Solution Award 2019

MaxContact was named a winner in the Contact Centre Solution category of the 2019 Credit & Collections Technology Awards at a glittering collections industry gala dinner in mid-September 2019. Judges praised MaxContact’s omnichannel approach to contact centre technologies as providing a “great one-stop shop solution to maximise efficiency” with a user-oriented design. They were also…

Inbound

30 Aug 2019

UK industries make more use of cloud contact centre technologies

Call centres are an important part of many UK industries, but a recent report from ContactBabel revealed which sectors employ the most contact centre call agents and the growing use of cloud contact centre technologies across the board. The study, UK Contact Centres: 2019-2023, sheds some light on the way different UK industries make use…

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