We’re thrilled to announce the addition of Conor Bowler to the MaxContact team as our Principal Product Manager. With 16 years of product leadership experience across diverse technology sectors, Conor brings a wealth of knowledge in contact centre technology, financial technology, and AI-driven solutions.
A Journey Through Technology Innovation
Conor’s career path is marked by an impressive trajectory that began in engineering and development. His experience spans multiple disciplines, including professional services, pre-sales, and channel management. However, his true passion emerged in researching business challenges and collaborating with cross-functional teams to develop lasting solutions.
Throughout his career, Conor has achieved remarkable milestones, including launching a B2B product that attracted over 15,000 clients, securing patents for AI innovations, and successfully turning around products from decline to growth. His experience presenting at major industry events and managing global product portfolios across 40+ countries has given him a comprehensive understanding of the contact centre industry’s diverse needs.
Leading Spokn AI into the Future
At MaxContact, Conor will initially be taking the helm of our Spokn AI product. Spokn AI represents the future of contact centre analytics, enabling businesses to make better decisions by understanding the ‘why’ behind 100% of their contact centre conversations. This sophisticated yet user-friendly solution offers comprehensive topic analytics and sentiment analysis, providing complete clarity on business operations with insights available at the click of a button.
“MaxContact has all the ingredients for success – the people, the expertise, the vision, the empathy, and the drive. I’m eager to be part of that journey,” says Conor. His enthusiasm for the role is particularly focused on realising Spokn AI’s true potential, working closely with customers to ensure they can effectively leverage the platform for compliance monitoring and revenue optimisation.
A Vision for Growth
Conor’s approach to product management extends beyond technology alone. He emphasizes the importance of viewing products holistically – considering the processes, experiences, and people involved. His expertise in machine learning, deep learning, and SaaS solutions aligns perfectly with MaxContact’s vision for the future.
In his role, Conor aims to:
· Align MaxContact’s offerings with current market requirements
· Deliver products and services that precisely meet customer needs
· Foster positive customer experiences and references
· Develop solid product strategies for long-term market success
· Ensure a unified customer experience across all MaxContact touchpoints
We’re excited to have Conor on board and look forward to the innovative developments he’ll bring to our product portfolio. His commitment to sustainable technology innovation and creating value for clients, their consumers, and their communities aligns perfectly with MaxContact’s mission to transform contact centre operations through innovative technology solutions.
Welcome to the team, Conor!
