At MaxContact, we pride ourselves on delivering a contact centre software solution that drive real-world results. Our partnership with Dudley Council, a large local authority in the West Midlands, demonstrates our commitment to transforming contact centre operations in the public sector.
Dudley Council, who manage over 21,000 properties, faced challenges in rental income collection and arrears management. They needed a solution that could handle their complex requirements while empowering their team to work more independently and efficiently.
The MaxContact team rose to the challenge, providing a dialler system with advanced reporting capabilities. The MaxContact solution addresses Dudley Council’s specific needs, streamlining their operations and enhancing their ability to serve the community effectively.
Key features of the MaxContact solution for Dudley Council included:
- An advanced dialler system for efficient outreach
- Comprehensive reporting for better performance management
- A user-friendly interface for a smooth onboarding experience
- A simple to use product, allowing for independent system updates
The results have been remarkable. Kelly Read, Assistant Team Manager at Dudley Council, reports, “One of the main benefits for us with MaxContact is us being able to amend the system without having to rely on other people, that’s been a key factor for us.”
Our commitment to client success extended beyond the initial implementation. We provided comprehensive training and on-site support, ensuring a smooth transition and empowering the Dudley Council team to make the most of their new system.
The impact has been significant: improved efficiency in rental income collection, enhanced performance monitoring, and increased team autonomy. These improvements have allowed Dudley Council to manage its properties more effectively and respond to residents’ needs more promptly.
At MaxContact, we’re proud to play a role in improving public service delivery. As Kelly concludes, “The whole experience right from the very outset with MaxContact has been great. Can’t fault them at all. It’s been a real positive experience.”
This success story underscores our commitment to delivering innovative, tailored solutions that make a real difference in the public sector. Find out more about how MaxContact can help overcome demand and drive exceptional customer experiences in your public sector contact centre, here.
