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AI Speech Analytics to understand the 'why' behind every call

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Outbound > Page 2

Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

Categories:

Dialler

08 Apr 2024

The Best Contact Centre Software Solutions  

For many businesses, delivering exceptional customer service – whether it be face-to-face or over the phone – is no longer a differentiator, it’s a necessity.  But keeping pace with evolving customer expectations can be daunting. Today’s customers expect seamless, omnichannel interactions across various touchpoints, from voice calls and emails to social media and chat platforms. ...
From Sales to Service: How Dialler Software Transforms Customer Experience

Dialler

25 Aug 2023

How Dialler Software Can Transform Customer Experience

Most companies don’t offer unique products or services, and there are few monopolies in modern commerce. So how do businesses compete? On quality, price and customer experience.  In the commoditised world of the contact centre, it’s customer experience that often provides the real point of difference. Satisfied customers drive growth and profit. That’s why two-thirds...
5 Must-Have Dialler Features You Need In Your Outbound Call Centre

Dialler

25 Aug 2023

5 Must-Have Dialler Features You Need In Your Outbound Call Centre 

A dialler (or auto-dialler) is one of the most important pieces of technology in any contact centre. A good one is your outbound team’s secret weapon, allowing agents to have more of the conversations that make a difference.  There are various kinds of dialler, but they all automate the task of placing calls to customers....

Industry Insights

12 Jul 2023

How to create a data-driven customer contact strategy

In this line of work, it’s all about making contact. The more you interact with customers, the better your results will be. But how do you improve your ‘hit rate’ – the chances of your calls being answered (or emails replied to), and the likelihood of a positive interaction? For that, you need a strategy....

Dialler

02 May 2023

What Are Demystifying Diallers?

The dialler is one of the most important pieces of infrastructure in any call centre. The right dialler lets you communicate with customers and clients in the right way, while adding speed and efficiency to your contact centre operations. Modern call centre diallers can also help you with quality assurance, regulatory compliance and strategic decision...

Outbound

18 Jul 2022

Make outbound dialling more effective with voicemails 

Like them or loathe them, voicemails are an important part of outbound contact strategies. Over 97% of all business calls now go to voicemail, so when we’re not leaving one, we’re missing an opportunity. The age-old, ‘don’t leave a voicemail, they won’t answer next time’ has gone. Over 79% of the UK population ignore numbers...

Outbound

13 Jun 2022

Outbound Dialler Features You Need In Your Call Centre

Whether you’re looking to supercharge sales, streamline debt collection, or elevate customer service, the right outbound dialler can redefine how you connect and communicate. So, continue reading to learn more about automated diallers and discover the potential they hold for your contact centre’s success So, what’s an outbound dialler? Put simply, outbound dialling is the...

Inbound

09 Jun 2022

How to write a call centre script in 6 easy steps

One of the simplest and most effective tools in your contact centre armoury is your call centre script. A call centre script is a set of predefined questions, responses and conversation pathways for agents to follow when communicating with customers over the phone.  This helps agents communicate confidently and effectively with customers, no matter how little...

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