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BPO

10 Oct 2024

Call Centre Outsourcing: How Can BPOs Meet Their KPIs?

Is your outsourced contact centre struggling to keep pace with rising customer expectations and tightening margins? You’re not alone. A large number of BPO leaders are feeling the pressure. Many BPO leaders also struggle with the challenge of accurately measuring and improving performance. Benchmarking offers a powerful solution, but knowing where to start can be...

BPO

22 Mar 2023

7 ways to reduce costs in your BPO contact centre

Costs are rising across business sectors and it’s certainly the case that BPO contact centres are feeling the pinch too. Salaries are rising with the cost of living, with pay rises of between 5% and 10% common in the industry. At the same time, talent is in short supply. Finding and keeping good people means...

BPO

08 Dec 2022

How To Find the Best Contact Centre Solution for Your BPO

As a business process outsourcing (BPO) leader, you know that more and more businesses are turning to outsourcing as part of their growth strategy. In fact, the global business process outsourcing market, valued at $232.32 billion in 2020, is expected to grow by 8.5% until at least 2028. BPOs provide client companies with valuable services...

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