The Challenge –
Free Green Energy had previously tried all the usual Vicidial opensource diallers including Connex, Hostcomm & Air21 and had experienced the usual issues. It was the same old story as Free Green Energy were faced with numerous challenges with their existing provider which included:
• Very low talk time
• High wait time between calls
• Limited development of the dialler
• Regular Downtime
• Very limited reporting options
• Inefficient Answer Machine Detection
• Lost data and call recordings
Staff at Free Green Energy have used diallers for many years and know
the difference between good and bad systems. Free Green Energy were
becoming increasing frustrated with the lack of support, limited updates
and development plus regular downtime from the Vicidial based dialler
Free Green Energy explained that the main reason they were sourcing a new dialler was high wait time between calls and poor support.
There is no better praise than exceeding expectations from day one. Here is the feedback from Free Green Energy after the first day using MaxContact over Hostcomm:
“By mid afternoon on the vey first day of the trial we had already beaten our highest ever sales day!
That was mainly due to agent wait time between calls being dramatically reduced.