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The Challenge –

Honey Group are a family of legal experts dedicated to helping their customers protect their wealth in their lifetime and beyond. They had previously utilised a provider that was becoming no longer fit for purpose due to a variety of reasons including:

  • Low contact rate
  • Lack of API Functionality
  • Lots of downtime incurring significant loss of revenue Poor call recycling & answer machine detection
  • Poor support
  • Very little Account Management Out of date interface
  • Weak Reporting

Honey Group were sticking with their previous provider as they initially did not want the upheaval of changing to another solution.

“THE OPTION TO TRY BEFORE YOU BUY WITH A 30 DAY TRIAL WAS GREAT. AFTER SAYING THIS WE KNEW AFTER A WEEK THAT MAX CONTACT WAS FOR US AND FAR SUPERIOR TO OUR PREVIOUS DIALLER.”

Karl Burke – Manager

The Process

Honey Group initially sourced 3-4 providers but were impressed with Max Contact mainly for the following reasons:

  • Great website lots of information
  • Quick response from initial enquiry
  • Excellent initial web demonstration
  • Open & honest sales process
  • Dedicated Account Manager

From the very first meeting and demonstration of Max Contact, Honey Group were extremely impressed with the solution.

Although they were sourcing the whole market, Max Contact quickly became their No.1 choice mainly due to the reassurances of excellent support services and a dedicated Account Manager.

The Results

Although they were sourcing the whole market, Max Contact quickly became their No.1 choice mainly due to the reassurances of excellent support services and a dedicated Account Manager.

There is no better praise than exceeding expectations from day one, after one week of the trial Honey Group knew that MaxContact was for them. With their previous provider, agents were in a productive state i.e. talking for half of their working day with 50 % of their calls being answer machines.

With MaxContact they are now productive for 75% of their day with only 25% of their calls being answers machines.

Although Honey Group say that MaxContact’s support is excellent, they have also been fully trained on the solution so they are able to make changes themselves. With their previous provider, Honey Group were waiting 24-48 hours for a response from their support team. The maximum time Honey Group have said they have waited using the MaxContact dialler is an hour.

Max Contact has a series of out of the box standard reports which, virtually provided Honey Group with every stat they needed. After a few weeks, a couple of custom reports were built and Honey Group now have everything they need.

The Honey Group
Honey are all about taking care of people. "We do it by making sure your assets, no matter what you have, get the best chance of building wealth in your lifetime. And upon your death, we strive to ensure your family is supported, through expert planning today."
Client
The Honey Group
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