How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Outbound Engagement Software that offers more
Slash the time on wasted calls with automated call dialling and reach more people with SMS reminders, email or WhatsApp. Adopt the right outbound strategy for every single customer.
Your team’s time is your costliest asset, so maximise it by intelligently routing or automating your outbound customer engagements.
Book a personalised demo
Our team of experts are on hand to give you a free-of-charge, no-obligation, personalised demo so you can see the power of MaxContact.
Download Brochure
Discover more about our outbound solutions and the benefits they can provide your business.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform, simply fill in your details below and we’ll email you a copy right away.
Benefits of MaxContact’s Outbound Dialler
Dial your way
Set campaigns and teams up the way you want, whether that’s predictive, progressive or preview dialling – or a combination of all three. Benefit from one of the fastest, most compliant solution on the market today.
Have more conversations
Have more conversations that matter. Our smart predictive dialling algorithm with Answer Machine Detection (AMD) analyses calls to detect voicemails before connecting your team, so there’s less wasted time and more conversations – every day.
Stay ICO & Ofcom compliant
We’ve made balancing productivity and compliance easy. MaxContact takes care of compliance, and gives you the tools you need to hit zero dropped calls and maximise ROI.
Prioritise data easily
Advanced data segmentation lets you get to more of the customers you want, more of the time. Prioritise the most promising contacts. Use data-driven insights to drive better results. Automatically manage data strategies.
Giving you results to shout about
of customers say MaxContact is easy to use
Average reduction of AHT
average increase in sales revenue
average increase in customer satisfaction
We have such a strong working relationship with MaxContact, they are always there should we need anything. They are our preferred supplier having worked together for over four years and using more than five other solutions. We can honestly say we have made the right choice with MaxContact
Adam Robinson, IT Director, CC33
When looking for a solution, we found that no other suppliers came close to MaxContact on ease of use and extracting key information quickly
Paul Egan, Head of Contact Centre Operations, STA International
I cannot recommend MaxContact enough. The system is reliable, simple to use and packed with features that make customer engagement and reporting so easy. MaxContact stands out from other solutions; you get great customer service, and you are important to them regardless of your business’ size
Paul Taylor, Head of Telesales, Utilita
The speed of MaxContact is phenomenal! Especially when loading our complex and multiple scripts to our agents and reporting on key statistics across the business
Chirple
The relationship and support I receive from the MaxContact team is second to none, I have rarely seen this from any supplier. I highly regard the constant improvement and introduction of features into the product. MaxContact gives us the flexibility to adapt as we need to, and that’s exactly what we want from our provider
Ryan Mellor, Communications Manager, APJ Solicitors
Previously we were working with an enterprise-level ‘big 5’ contact centre provider. Working with MaxContact has been a completely different experience. MaxContact’s staff are experienced in technology, compliance, security and the industry as a whole. Support is no longer a battle, we speak to them regularly and they attend site whenever needed
VP, Firstsource
To see how MaxContact can make your outbound communications better, request your customised demo now.
Elevate your outbound digital channels
Effortlessly Compliant
Take the stress out of your day-to-day, so you can focus on what matters most to your business.
Working smarter, and harder
Powerful features that give you back your most costly asset – time.
Ensure quality across your workforce
Empower your teams to enable them to give the highest level of service possible.
Knowledge is power
Easily analyse trends and opportunities in your data to ensure your strategy is effectively informed.
Why you should work with us
Supported
100% UK-based support team and a team of in-house developers. With a 97% customer satisfaction rating you’ll be supported every step of the way.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits you and your business needs.
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy for you to get started as quickly as possible.
Integrate existing software
From payments to CRM to accounting, we link to the world’s leading business applications. And with our in-house development team, we can create custom connections too.
Combine inbound and outbound engagement with ease
Manage inbound and outbound calls from the same platform. Set diallers to react to the rise and fall of inbound call volumes, maximising productivity while ensuring every customer can be given the time their enquiry needs.
Want to know more?
Download our outbound customer engagement brochure to find out more about what we do.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.