How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Send quick answers during interactions with canned responses
Reduce your response times to customers and cut out repetitive work for your team. You can use canned responses with MaxContact across webchat, email, SMS, WhatsApp, and Facebook.
Respond quickly to customers in the moment
With the ability to create a repository of common customer messages, your teams can respond to questions and in conversations much faster than normal, lowering Average Handling Time (AHT).
Create, brand-approved messaging
Ensure your teams hit the mark with their interactions by crafting the perfect responses for the teams, campaigns, and the topic.
Create and add new responses on the fly
Empower your team to create new responses, so if there’s a common query arising you can respond to any trends quickly. New responses will then go to a supervisor to approve and publish team wide.
Respond on all digital channels
Use quick responses across digital channels to send quick responses and include helpful URL links, files and images.
of customers say prompt customer service is important in their choice of loyalty to a brand
say they feel under pressure from their manager to deliver quantity over quality
of customers just want a quick response to their customer service query
How can canned responses help you?
Customer Service
Solve customer complaints and handle queries with accuracy and speed, allowing teams to save and send new ones for approval as they go.
Quality & compliance
Create and push out approved messaging for your team to use to ensure quality or meet compliance regulations.
Cut out wasted time, repetitive work or typing similar messages to different customers, across different channels.
How does MaxContact’s canned responses work?
Canned responses allow contact centre teams to build a set of messages for the user so they can see the messages and promptly respond to customer contact by typing a shortcut and selecting the relevant response.
Users should be able to save a message as a canned response that would typically be sent for approval before it’s used team-wide.
These canned responses are managed by team leaders or supervisors, giving them the ability to create, edit, publish, approve and assign to different queues within the MaxContact platform.
Download MaxContact’s Omnichannel brochure
For more in-depth information about our omnichannel communications, download our brochure.
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