Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

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We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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Our Platform

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Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Our Platform > Integrations

MaxContact Marketplace

Our Integration Marketplace empowers you to easily connect your contact centre tech stack, unlocking efficiencies and insights that drive your business forward.

 

Seamless Connectivity for Powerful Outcomes

“Whether it’s the leading SaaS in its field or an internal app unique to your company, we add integrations to MaxContact all the time. Our in-house development team can connect your key software and apps for a seamless workday.”

Chris Beedham, Head of Software Development

Why Integrate?

Do Things Quicker

Add information to one place and create a centralised view – no more juggling multiple systems.

Better Decision-Making

Gain comprehensive data insights across your CRM, CCaaS software, payment systems and more.

Improved Customer Experience

Deliver exceptional experiences by providing your agents with a centralised view of the customer.

Cost Savings and ROI

Make data-driven decisions, optimise your resources and boost your bottom line.

Strategic integrations

Industry CRMs

Data & Insight

Sales CRMs

Support CRMs

Financial

Bespoke integrations

Over 80% of our clients have some form of integration using MaxContact, so if you need custom software integration to connect the dots, our in-house development and project delivery team can make it happen.

Over 80% of our clients have
some form of integration
using MaxContact

The MaxContact Marketplace

Centralise Your Data

Break down silos across contact centre systems and reveal hidden insights to drive strategic decision-making and boost your bottom line.

Comprehensive, Accessible Information

Instant access to comprehensive customer data – no more juggling systems. Delivering a seamless, personalised customer experiences.

Optimise Your Budget

Our affordable monthly pricing model ensures you can scale your integrations in line with your business growth, without hefty upfront costs.

Ensure Reliable Performance

Well-maintained integrations prevent outdated tech and minimise disruptions. Built-in monitoring and alerting ensure proactive issue resolution.

Ready to Transform Your Contact Centre?

Get in touch with our team for a personalised demo and start experiencing the benefits of seamless integration.

Contact us today