Complex Data, Easy Reporting

Welcome to Maxcontact

We never stop listening to our clients!

Most new features come from, you guessed it, our clients. From small features like extra search criteria on call recording search, to major features like CallBack Manager. We ask our clients to be involved in the development of the product and if we get asked for the same features regularly, we add them. This helps us build the product around you, the user, we think this is one of the reasons we have the best most features rich product on the market today.

Hosted in Microsoft's enterprise grade architecture, whether your goals are security, stability, or scalability, you can be sure we have got you covered.

Feature Rich

With our own in house development team, you can be sure your business will have the features it requires now and in the future

Feature Rich

With our own in house development team, you can be sure your business will have the features it requires now and in the future

Feature Rich

With our own in house development team, you can be sure your business will have the features it requires now and in the future

Feature Rich

With our own in house development team, you can be sure your business will have the features it requires now and in the future

Investing in the Future

With our UK based development team, we are never standing still, we want to continue to build the best solution out there, not just now but in the future.  This is why we strive to stay ahead of the game and will always continue to do so, with our continuous development strategy.  You can be sure you have made the right choice both now and for the future.

Outbound

Our Predictive algorithm has been designed by industry experts, meaning it is the fastest, most compliant on the market today.

Inbound

Quickly and easily build custom queues, with complete customisation from our graphical design tool.

Scripting

With our industry leading scripting tool, we will be able to meet even your most demanding clients requirements

Compliance

With a dedicated compliance page and auditing, you can be sure that even mistakes can’t happen.

Permissions

With Granular permissions, you can control who can do what and customise access for admins, team leaders and third parties.

Customisable Dashboards

With dashboard customisation you can focus on the KPI’s that are important to you, at every level of the business

Reporting

With Our reporting suite offers meaningful data insights into what is going right and wrong in the business

Call Recordings

Build your own custom reports and dashboards with open architecture and report builder.

Full Compliance

We live in an age of compliance, with OFCOM and ICO joint task force and the arrival of GDPR in 2018, it has never been more important to partner with a trusted supplier. We take compliance very seriously, with a dedicated information security officer, 3rd party penetration tests, Microsoft GDPR compliant hosting and stringent internal technical security policies. You can be sure we take compliance as serious as you do.

There is so much to love

Reporting

Focus on how each data set and supplier are performing, along with ROI with our unique supplier report

Save time and effort with our easy to use scheduling tool, never miss a report again

Create custom reports yourself that can then be scheduled, giving you complete flexibility

With customisable dashboards and real time information you will always be completely up to date

Set customisable targets, helping you drive performance through the business, making it even easier to identify issues.

In addition to targeting, this highlights under and over performing agents, teams and data sets

Inbound

Become a master in no time, building easy to complex routes in minutes

Hold users position in the queue and ring them back when they get to the front

Never miss a call again, automatically call people back that have abandoned when queuing.

Build PCI compliant payment IVR’s to collect payments 24/7/365 and reduce agent involvement

Always get your calls through to the right agent every time increasing productivity and reducing average handle time

With database look-ups, quickly identify, find and verify clients on your system ready for the agent to view

Outbound

Prioritise data sets, or set priority calls on web leads to ensure you target the data you want to

With industry leading Answer Machine detection, reduce agent answer machine while remaining compliant

Create data workflows, changing dialing types, recall parameters or calling times, giving you complete flexibility on how your data is utilised

Send customisable email and SMS messages, easily built with our template design tool

Present different CLI’s per client or location, allowing different inbound routing on return calls

Set Low threshold data alerts so you can be warned in advance of lists or campaigns running low on data types

Other

Move Data from list to list with a easy to use query builder, allowing you to split data and review different marketing strategies.

Review and reschedule callbacks, so you don’t miss important calls whatever happens

Live coach, monitor or barge calls giving you help to improve performance on the floor

Grade calls and make notes at specific points in time, making it easy to review and provide feedback to users

With PCI compliant scripting, call recording and data transfer we help to take your business out of scope

We can create custom payment IVR gateways, making your business 24/7/365 and reducing agent interaction requirements as well as increasing compliance

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