Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

Our Platform

Find out about our platform and how it benefits our clients

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Experience MaxContact’s contact centre software

Set up new campaigns and teams in minutes. Prioritise the right contact and match contacts with the right agent at the right time. 

Create and edit complex, branching logic scripts. Automate post-interaction actions based on call outcomes. Make work easier with MaxContact’s Contact Hub.  

Use conversation insights to make better business decisions and tailor agent coaching and quality assurance.  

Create a team of multitaskers with inbound and outbound multichannel contact management.  

“The Most Stable, Reliable Outbound Dialler We’ve Ever Used”

Find out how insurance specialists, Compare My Insurance, has increased contact rates and boosted efficiencies since using MaxContact’s outbound dialler.

Giving You Results to Shout About

500%

Increase in productivity utilising the MaxContact dialler

25%

Reduction in handling time to increase agent efficiency

67%

Reduction in time spent onboarding new campaigns for BPOs