Debt Collection

Offering the right Solutions

Working with some of the UK's largest Debt Collection Agencies

Debt Collection is an important part of any business, whether its your Credit Control department collecting debt from your own customer or whether you’re a Debt Collection Agency who acquires debt or collects on behalf of a 3rd party. MaxContact have been working in the Collections industry for years and understand the difficulties in communicating with debtors and the unique requirements of DCA’s.

Your complete contact centre solution

0330 159 6570

5 Million Payments

Processed per month

18% Increase in collections

in Collections

23% Reduction

of AHT

32% Improved SLA adherence

SLA Adherence

“We moved to MaxContact because it is a complete converged solution, PCI-DSS payment processing, OMNI, Outbound, Inbound and we were able to integrate with our bespoke collections software.”

 

 

Built from the ground up by industry professionals

Work Efficiently whilst ensuring Compliance

In an increasingly regulated sector, DCA’s can rest assured that MaxContact is compliant with Ofcom and ICO regulations. The introduction of our Undroppable Progressive and Predictive algorithms maintain productivity whilst removing dropped calls.

Seamless Integration

The key to any software solution is integration with your collection software. MaxContact will integrate with any collections software ensuring debtors are contacted at the correct time, via the correct method and if the status of an account changes real time updates can be made using our kill list technology.

Effective Strategy

Maximise collection rates by communicating with debtors via voice, email, web chat and SMS, maximising your chances of communicating with your debtors via a media they are comfortable engaging with you.

Blended Environment

Seamlessly blend inbound and outbound communication with debtors to meet the current demand. Ensuring inbound calls are handled in a professional manner providing a good customer experience whilst maintaining agent productivity during quiet inbound periods.

Client Reporting

Every client wants reports in their own format with their own unique set of requirements. MaxContact includes standard reporting with the ability for customers to create their own bespoke reports to meet their client demands.

PCI Compliant Payment Solutions

MaxPay allows your contact centre to take automated payments 24/7 and with Agent SafePay this solution takes your contact centre out of scope for PCI DSS by ensuring the card details never touch your network.

Real Time Management Information

Configurable dashboards to display your clients KPI’s allowing you to measure your performance with the ability to share the Dashboards with your clients to provide maximum transparency.

Interactive Voice Messaging

Provide automated outbound calls to your clients without any human interaction to provide payment reminders with the ability to route the call to your inbound campaigns.

Omni-channel solution

Converged solution providing your agents with a single user interface regardless of the interaction channel

IVR Automation

Self Service and Advanced IVR options allow you to reduce the demands on advisors whilst improving customer experience.

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