How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
Request a Call
Would you like a quick call to discover if MaxContact can benefit your business or do you have a question for our contact centre experts?
Simply fill in your details below and our team will be in touch for a quick call.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Customer engagement staff burnout report
The customer engagement sector has a burnout problem.
For those on the phone to customers, two years of mounting workloads and little interaction with colleagues has taken its toll. They are also receiving less training: a fortnight of in-person onboarding is now being wrapped up in a two-hour training video.
And we can’t ignore it any longer. Good people are leaving in their droves, often leaving the industry for good. Many of those left are at breaking point.
As an industry, we’ve always put the customer first but if we don’t also balance this with employee needs, we will all suffer.
This isn’t just the moral thing to do. You can’t have great customer experience without happy and engaged employees.
We’re calling for a commitment from industry leaders to make 2022 the year of the agent.
This means transforming working practices to put the wellbeing of frontline customer service staff at the heart of everything we do.
We need sustained commitments through initiatives, tools and policies that demonstrably support contact centre specialists to do their jobs better, and put their wellbeing first.
Those working in customer-facing roles are the hidden backbone of society. From helping us when credit card bills are due to making sure we can get tickets to our favourite shows, staff up and down the country are meeting our every need.
Let’s give them the support they deserve.
of workers say they are burnt out or facing burnout.
say there’s been an increase in workload since the beginning of the pandemic.
feel under pressure from management to deliver quantity over quality.