Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

Our Platform

Find out about our platform and how it benefits our clients

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Build a Business Case for Speech Analytics – Free Template

This business case template will cover all the crucial elements needed to excite your company about unlimited insights and better performance through AI Speech Analytics.

This template will help you to:

Demonstratable ROI

Learn how to demonstrate the potential ROI to decision-makers with our handy ROI calculator

Make improvements across the board

Discover how AI Speech Analytics can improve quality assurance, operational efficiency, and agent performance

Show bottom line impact

Understand the financial benefits, including cost savings and revenue uplift opportunities

Benchmark performance

Access industry benchmarks and performance metrics to support your case

Who is this for?

Contact Centre Leaders: Struggling with performance and compliance? Build a case for speech analytics to address these challenges.

Quality Assurance Leads: Enhance QA processes with data-driven insights from Spokn AI to improve agent performance.

Operations Directors: Boost efficiency and reduce costs. Learn how speech analytics streamlines contact centre processes.

Finance Executives: Justify new tech investment with clear ROI projections and financial benefits of speech analytics, made easy with our ROI calculator.