Banking

The Banking industry is becoming increasingly competitive with consumers demanding more service options and the expectation of an excellent customer experience whilst under the increasing security threats all whilst trying to keep costs down.

  • Omni-channel solution to allow you to handle all of your clients customer interactions regardless of the type of media they use.
  • Work Efficiently whilst ensuring Compliance – In an increasingly regulated sector, you can rest assured that MaxContact is compliant with Ofcom and ICO regulations. The introduction of our Undroppable Progressive and Predictive algorithms maintain productivity whilst removing dropped calls.
  • IVR Automation – Self Service and Advanced IVR options allow to you to reduce the demands on advisors whilst improving customer experience.
  • Seamless Integration – The key to any software solution is integration with your back office systems. MaxContact will integrate with any existing back office applications to ensure real time updates of information between both systems.
  • PCI Compliant Payment Solutions – MaxPay allows your contact centre to take automated payments 24/7 and with Agent SafePay this solution takes your contact centre out of scope for PCI DSS by ensuring the card details never touch your network.
  • Blended Environment – seamless blend inbound and outbound communication with debtors to meet the current demand. Ensuring inbound calls are handled in a professional manner providing a good customer experience whilst maintaining agent productivity during quiet inbound periods.
  • Undroppable Algorithm – Seamlessly blend inbound calls with a Predictive dialling campaign keeping dropped calls at 0%.
  • Management Information – with Real Time Dashboards configured to display statistics that are relevant to your business allowing you to measure performance at any given time. With Historical Reporting available across all areas from agent, team, campaign reports can be automatically delivered to all management levels providing them with the level of detail they require.
  • API’s and Integration – In house development team who can integrate our solution with your inhouse systems or client applications.
  • ISO27001 Accredited – Ensuring your data is secure.

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