Over the years there has been a significant shift with more transactions moving away from instore purchases to online. Consumers now expect to be able to interact with companies and make purchases through their preferred interaction channel.
- Omni-channel solution to allow you to handle all of your clients customer interactions regardless of the type of media they use.
- Quick Responses provide your advisors with standard responses to common questions to speed up response times.
- PCI Compliant Payment Solutions with a variety of PCI DSS Payment solutions we can offer a solution that allows your customers to choose their preferred payment methods all in a compliant manner.
- Track Customer Journey identify where your customer has visited on your website and provide this information to your advisors.
- Single Customer View of full interaction history of all interactions your customer has had with your business through a single user interface.
- Converged Solution integrate all of your E-Commerce interactions into your contact centre platform.