Contact Centres have been a tried and trusted technique for many years for companies wanting to expand their customer base. Traditional methods of outbound campaigns and driving inbound calls through advertising and now supplemented by the growth of online channels.
- Maximise Productivity – Sales within all industry sectors is becoming more competitive, with more and more companies contacting consumers to offer their services, connect and contact rates are dropping which is where technology can help by allowing you to work smarter and more efficient.
- Bespoke Processes – Every company as their own processes for client acquisition, therefore having technology which allows for bespoke process to be created through drag and drop technology is essential. Guiding advisors through the sales process ensuring they gather the correct information to provide the customer with the most competitive offering in a complaint manner.
- Omni-channel Converged solution providing your agents with a single user interface regardless of the interaction channel.
- API’s – Receive new leads via API from suppliers or web enquiries with priority dialling to ensure these leads are prioritised over existing data.
- Maximise Revenue Opportunities – Build simple business processes which advisors can easily follow to maximise upsell and cross sell opportunities with comprehensive data gathering to drive future campaign strategies.
- Management Information – with Real Time Dashboards configured to display Leaderboards to drive agent and team performance and create a competitive sales environment. Historical Reporting provides you with meaningful reports on agent, campaign and KPI’s allowing you to measure your performance to allow management to make proactive decisions.