Debt Collection

Debt Collection is an important part of any business, whether its your Credit Control department collecting debt from your own customer or whether you’re a Debt Collection Agency who acquires debt or collects on behalf of a 3rd party. MaxContact have been working in the Collections industry for years and understand the difficulties in communicating with debtors and the unique requirements of DCA’s.

  • Work Efficiently whilst ensuring Compliance – In an increasingly regulated sector, DCA’s can rest assured that MaxContact is compliant with Ofcom and ICO regulations. The introduction of our Undroppable Progressive and Predictive algorithms maintain productivity whilst removing dropped calls.
  • Effective Strategy – Maximise collection rates by communicating with debtors via voice, email, web chat and SMS, maximising your chances of communicating with your debtors via a media they are comfortable engaging with you.
  • Seamless Integration – The key to any software solution is integration with your collection software. MaxContact will integrate with any collections software ensuring debtors are contact at the correct time, via the correct method and if the status of an account changes real time updates can be made using our kill list technology.
  • Blended Environment – seamless blend inbound and outbound communication with debtors to meet the current demand. Ensuring inbound calls are handled in a professional manner providing a good customer experience whilst maintaining agent productivity during quiet inbound periods.
  • Omni-channel solution to allow you to handle all of your clients customer interactions regardless of the type of media they use.
  • Real Time Management Information – Configurable dashboards to display your clients KPI’s allowing you to measure your performance with the ability to share the Dashboards with your clients to provide maximum transparency.
  • Client Reporting – Every client wants reports in their own format with their own unique set of requirements. MaxContact includes standard reporting with the ability for customers to create their own bespoke reports to meet their client demands.
  • PCI Compliant Payment Solutions – MaxPay allows your contact centre to take automated payments 24/7 and with Agent SafePay this solution takes your contact centre out of scope for PCI DSS by ensuring the card details never touch your network.
  • IVR Automation – Self Service and Advanced IVR options allow to you to reduce the demands on advisors whilst improving customer experience.
  • Interactive Voice Messaging – Provide automated outbound calls to your clients without any human interaction to provide payment reminders with the ability to route the call to your inbound campaigns.
  • ISO27001 Accredited – Ensuring yours and your clients data is secure.

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