BPO’s

MaxContact understand that’s BPO’s Business Processor Outsourcers) face a particular set of challenges. The BPO sector is getting increasingly competitive with clients becoming even more demanding for a lower cost per hour. Therefore BPO’s are having to balance meeting client demands and providing an excellent service with the revenue the campaign generates. MaxContact is a solution designed for the BPO market which has been tailored over the years to meet their ever changing needs.

  • Unlimited simultaneous campaigns each configured to your client requirements.
  • Flexible Licensing allowing you to increase and decrease to client demands.
  • Omni-channel solution to allow you to handle all of your clients customer interactions regardless of the type of media they use. Find out More
  • Cloud Based Technology so your agents can be located anywhere in the country or even the world working on the same client campaign.
  • Work Efficiently whilst ensuring Compliance – In an increasingly regulated sector, DCA’s can rest assured that MaxContact is compliant with Ofcom and ICO regulations. The introduction of our Undroppable Progressive and Predictive algorithms maintain productivity whilst removing dropped calls.
  • Bespoke Processes – Every client has a bespoke process they will you’re your staff to follow. With drag and drop technology create processes which are easy for your staff to follow ensuring the correct information is provided or gathered effectively at all times.
  • Real Time Management Information – Configurable dashboards to display your clients KPI’s allowing you to measure your performance with the ability to share the Dashboards with your clients to provide maximum transparency.
  • Client Reporting – Every client wants reports in their own format with their own unique set of requirements. MaxContact includes standard reporting with the ability for customers to create their own bespoke reports to meet their client demands.
  • Bespoke Solutions – Our existing BPO’s have built strong relationships with us because they know no matter what the requirements we can find a solution allowing them to win and retain business which they couldn’t.
  • Data Warehousing – Ability for us to integrate your current data warehouse.
  • Stability – Current uptime across the client base is over 99.999% Find out More Link to Stability & Scalability Page.
  • Azure Datacentres – Ensuring your clients data is secure with data sovereignty providing guaranteed data locations, with other locations available globally for offices outside of the UK.
  • Data Segregation – Client Data can be segregated from other clients easily using our Tagging feature with granular permissions to control visibility.
  • API’s and Integration – In house development team who can integrate our solution with your inhouse systems or client applications.
  • ISO27001 Accredited – Ensuring yours and your clients data is secure .

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