How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Become our Partner
Drive growth for you and your clients with MaxContact’s feature-packed customer engagement platform, made for contact centres and revenue generating teams.
There’s a better choice for your customers
Support your customer’s contact centre teams in a better way. Partner with MaxContact to give your customers a solution built specifically for their contact centre requirements, and you a partner that works with you as part of your team.
Our platform is designed for outbound contact centre teams, allowing them to effectively and efficiently contact their customers whilst improving their customer experience.
Contact centre specialists
Don’t use one-size-fits-all comms solutions for contact centres. MaxContact is a CCaaS platform built by real-life users to meet specific productivity and efficiency needs.
Increase outbound team performance
Whatever your customer’s goal, MaxContact’s advanced outbound contact centre requirements help teams succeed, increasing contact rates and efficiencies.
Increase your wallet share
Open up new opportunities and increase your potential wallet share with MaxContact’s competitive reseller margins.
Become a MaxContact Partner
Earn a minimum referral fee of 15% and up to 18% for every new client you introduce to MaxContact. We’ll partner with you on any opportunities for ten users and over.
As a reseller partner, you’ll take on more ownership of the sales process whilst our team of experts is on hand to help with demo and solution sizing. We offer you between 25% – 35% margin on every customer you work with us to secure.
We make complex and bespoke easy
We have a proven track record dealing with complex requirements and bespoke integrations. So, if your client has a unique use case, we can adapt with the help of our In-house development function.
You have the best team in the business
We do what we say and when. We’ll support you through your sales engagement, onboarding of your client and during the in-life management of your customer, and our tech support team work as an extension of your team.
Advanced customer engagement platform made for contact centres
Not all contact centre platforms are created equal. We’ve got full control over every aspect of our platform. So, if you need a new feature to win a new client, we’re all ears.
Hassel free security and compliance
We tick all the boxes. From ISO 27001, Ofcom compliant to PCI-DSS level 1 and adhere to GDPR regulations.
| What do our partners get? | Referral Partner | Reseller Partner |
|---|---|---|
| Margin/referral fee | 15 – 18% of the MRR | 25 – 35% margin |
| Co-branded product marketing collateral | ✔️ | ✔️ |
| Bi-annual marketing roundtable | ✖️ | ✔️ |
| Co-branded Email & Social templates | ✔️ | ✔️ |
| Bespoke Demo Platform | ✖️ | ✔️ |
| Pre-sales / Demo support | ✔️ | ✔️ |
| Special bid pricing | ✖️ | ✔️ |
| Sales Training | ✔️ | ✔️ |
| Pre-sales Training | ✖️ | ✔️ |
| Dedicated partner account manager | ✖️ | ✔️ |
| Product roadmap development roundtable | ✔️ | ✔️ |
MaxContact excel technically, they’re the most helpful technology partner we have. From helping throughout the sales process, creating trial and sandbox environments for my clients to responding quickly and efficiently – we simply don’t get that with other providers.
Jon Birchall, Firstcom
Working in partnership with the team at MaxContact has helped my business grow from strength to strength. Their knowledge of contact centres and how they work is unparalleled. This, combined with the powerful, feature-rich omnichannel platform, make them an unbeatable partner.
Daniel Harding, MaxContact Australia Operations
Our Contact Centre Platform
Overview
MaxContact’s platform is continually developed, with new updates and features released every two weeks. We publish our roadmap quarterly, and customers feed into the features built. They also get the option to join the MaxContact Design Partner scheme – helping to shape the future product.
Outbound Contact Centre
Automate outbound dialling in an intelligent and compliant way, with in-built Answer Machine Detection (AMD) and data prioritisation to reduce manual effort from your contact centre team.
Omnichannel Contact Centre
Customers want flexibility, simplicity and consistency – regardless of their preferred channel. Integrate phone, email, webchat, and social media for a more convenient and efficient experience.
AI & Speech Analytics
MaxContact’s analytics tools help you understand performance and emerging trends. Use our advanced AI-powered chatbot designed to meet the growing demand for instant answers.
We're here to do things differently.
At MaxContact, we pride ourselves on having the right credentials and certifications to deliver outstanding results. Our team has a wealth of industry experience and have undergone rigorous training to deliver best practices in the industry. With MaxContact, you can be assured of partnering with experts who will drive the success of your business.
Gartner Speech Analytics Report 2023
Top CCaaS vendors – CX Today 2023
Top CCaaS vendors – Call Centre Helper 2023
Rated 4.75/5 on Trustpilot
ISO 27001 9001 Cyber Essentials Plus PCI
Who should partner with us?
Industry specialists
If you work as a consultant or advisor in the industry and you’d recommend MaxContact to your client, you can earn a commission for every referral.
Technology partners
Use APIs to integrate with the MaxContact platform to extend your capabilities for your customer.
Our accreditations
Find out how to become a partner today
Related Blogs
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Optimising Outbound Campaigns with MaxContact CCaaS: A Partner’s Guide
Outbound campaigns are an integral part of any company’s marketing and sales strategy. They can also be used for other reasons, such as after sales service, market research, collecting payments, confirming appointments and a host of other ways outbound features can transform customer experience. In essence, an outbound campaign involves a business actively contacting potential…
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Beyond basic call routing: Why UCaaS isn’t enough for complex contact centres
Unified communication platforms have revolutionised internal communications and collaboration but are too limited for contact centres Long before the pandemic, Unified Communications as a Service (UCaaS) platforms became the communication tool for businesses across industries and sectors. Today, the global UCaaS market is worth around US$36 billion and is projected to almost treble by 2032. …