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Product

Contact Centre Software

How MaxContact makes customer engagement easier

- Outbound

- Omnichannel

- Inbound

- Analytics, AI & Optimisation

Most Popular Features

Al the features you need for smarter customer engagement

- Automated Dialling

- Speech Analytics

- Sentiment Analysis

- AI Speech-to-Text Analytics

- Outbound Skill-Based Routing

- Contact Hub

- AI Chatbot

- All features

Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Solutions

Industries

How MaxContact can help you get ahead in your sector

- BPO Contact Centre Software

- Communications

- Financial Services

- Utilities

- Retail

- Public Sector

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

Our Platform

Find out about our platform and how it benefits our clients

Resources

Resources

How MaxContact can help you get ahead in your sector

- Brochures & Research

- Blogs & Insights

- Webinars & Events

- Customer Stories

- Product Video Library

- Podcast

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

Contact

Packages

Effortless Interactions, Exceptional Results: The Contact Centre Software for Success.

Work with a platform that your team will love





93%

of customers say MaxContact is easy to use

3 x

Spend 2–3 times longer speaking to people compared to manual dialling

Dialler Software built for Call Centres

Increase contact and conversion rates through AI and automation

Our call centre solution is a must-have tool for your Debt Collection or Sales teams. Filled with simple and effective tools to help take the manual work out of your call centre teams, our platform’s intuitive features help you contact the right people, at the right time, through the channel they interact with most.

Bring synergy across platforms with integrations

MaxContact integrates seamlessly with the world’s most popular business applications. Whether it’s payments, CRM or accounting, our call centre software ensures all of your systems are working together. And if that’s not enough, our in-house team can develop new integrations just for you.

Combine Voice with Digital Contact Channels

With MaxContact you’re not limited to using voice to outreach to customers, use SMS, WhatsApp, email or even Social Media to communicate with your clients.

Outbound Call Centre Dialler Brochure

Learn how you can improve contact rates and outcomes for your business with MaxContact’s Outbound dialling and contact centre platform.

Download brochure
Drowning in spreadsheets?
Wasting time juggling separate systems?
Desperate for more in-depth and real-time performance insight?
Tired of talking to answer machines instead of real people?
Missing out on opportunities because your current process is too slow?

We have a solution.

Request a demo

We have such a strong working relationship with MaxContact, they are always there should we need anything. They are our preferred supplier having, over four years, used more than five other solutions.

CC33

The speed of MaxContact is phenomenal! Especially when loading our complex and multiple scripts to our agents and reporting on key statistics across the business.

I cannot recommend MaxContact enough. The system is reliable, simple to use and packed with features that make customer engagement and reporting so easy. MaxContact stands out from other solutions; you get great customer service, and you are important to them regardless of your business' size.

Paul Taylor – Head of Telesales

Previously we were working with an enterprise level ‘big 5’ contact centre provider. Working with MaxContact has been a completely different experience. MaxContact’s staff are experienced in technology, compliance, security and the industry as a whole. Support is no longer a battle, we speak to them regularly and they attend site whenever needed.

VP, Firstsource

“The relationship and support I receive from the MaxContact team is second to none, I have rarely seen this from any supplier. I highly regard the constant improvement and introduction of features into the product. MaxContact gives us the flexibility to adapt as we need to, and that’s exactly what we want from our provider.”

Ryan Mellor, Communications Manager

We are really pleased with the overall product, the ease of use and all information being readily available at the click of a button within the reporting suite. When looking for a solution, we found that no other suppliers came close to MaxContact on ease of use and extracting key information quickly.

Paul Egan, Head of Contact Centre Operations

The MaxContact solution gives our teams the freedom to carry out their roles and the flexibility to work securely in and out of the office, which has increased job satisfaction.

Gareth Morgan, Operations and Communications Manager

The MaxContact integration with our back office system was seamless, and retraining all of our staff was really straightforward.

Mark Thomas, CEO

See MaxContact in action

In just 30 minutes you will see how you can:

  • Set up new campaigns and teams in minutes
  • Prioritise the right contact, at the right time
  • Dial your contacts with our different dialling options
  • Create and edit complex, branching logic scripts
  • Automate post-interaction actions based on call outcomes
  • Use Bulk SMS, one to one SMS, email and WhatsApp
  • Balance outbound dialling with inbound contact
Request a demo