How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Help to improve your team’s health and wellbeing, wherever they’re working
Deliver non-intrusive pop up reminders to your teams encouraging them to take screen breaks, stretch and hydrate at regular intervals throughout the day.
Help your employees balance their needs with the needs of your customers, leading to improved mental health, reduced absenteeism and increased productivity at work.
Contact centre teams are in need more than ever
of workers say they are burnt out or facing burnout
say there’s been an increase in workload since the beginning of the pandemic
feel under pressure from management to deliver quantity over quality
Survey of 700 UK contact centre workers, Oct 2021.
Check-in with wellness reminders for your team
Consider your teams needs
We’re all busy. And with hybrid working we can easily slip into bad habits. So it’s important from time to time to remind your teams that taking a screen break, stretching or grabbing a drink of water is perfectly healthy and encouraged.
Non-intrusive wellness reminders
Reminders can be sent periodically throughout the day, however we guarantee that they’re non-disruptive and can be paused, minimised and dismissed easily if your team are in the middle of important work.
Increase team productivity
Simply increasing awareness of unhealthy habits can ensure that these early intervention techniques are impacting how people feel. Making them happier, less stressed and therefore more productive.
Included as standard
Our Employee Wellbeing feature is included as standard within all MaxContact licenses so your team can start to benefit from the day you start to use your platform.
How can MaxContact’s Employee Wellbeing tools help you?
Improve team wellbeing
Simple reminders to think about employees’ wellbeing can help increase how they’re feeling. So if there’s particularly tough days or they’re feeling overwhelmed with work – your team will feel like they can take time for themselves.
Increase team productivity
A reduction in stress and anxiety can means your teams are more productive and focused at work which helps to reduce absenteeism and presenteeism.
Monitor engagement from anywhere
We’ve ensured that all reporting data is anonymised, however you can see how your people are engaging with the wellness reminders and any key trends.
What are Employee Wellbeing reminders for your contact centre team?
Dealing with customers day-in-day-out can be stressful, especially if your teams are understaffed or your employees are having difficult conversations with your customers. Our Employee Wellbeing reminders are a series of randomised reminders that pop up throughout the day within the MaxContact platform.
These reminders consider screen time breaks, hydration, stretching and breathing techniques to ensure your team’s wellness is at the forefront of their minds periodically. So you can encourage healthy habits at work – without any additional costs.
Are customer-facing teams' burnt out?
84% say they feel under pressure from their manager to deliver quantity over quality.
We interviewed 700 UK customer-facing workers to see what they said.
The customer engagement sector has a burnout problem. Download our ebook to find out more.
