How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
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Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Make text messaging work harder
Send customer reminders by text, or offer complete text-based conversations. Manage all your inbound and outbound SMS in one platform.
Manage SMS with MaxContact
Convenient cross-channel communication
Let customers reach out or reply in their own time, and in their own way. For your teams, SMS means they can manage multiple customer interactions at once.
Automate alerts, notifications or marketing messages
Build communication flows that work for your business. Set up automated marketing messages in response to inbound enquiries or to remind customers to pay an outstanding balance. Test and amend each workflow to learn what’s right for you.
Multiple channels. One platform. Complete visibility
SMS, calls, emails and more: with one view of your customer journey, use reporting and analytics to spot trends, identify bottlenecks and make fast data-driven decisions.
How can SMS communications in MaxContact help you?
Marketing & sales messages get seen
With open rates of 95% and more, make SMS a highly effective sales and marketing channel.
Clear credit & collections communications
Use texts to prompt customers to pay, or nudge them to call your teams.
Carry on customer conversations
SMS keeps customers in the loop. Build on conversations, gather feedback and gauge satisfaction in an instant. Our platform gives you complete visibility and reporting in one place.
How does SMS messaging in MaxContact work?
It’s simple. Teams can send and receive SMS messages straight from the platform. Messages are automatically directed to the right teams, and agents can manage multiple SMS interactions at once.
Save time by creating SMS templates for every circumstance, and tailor messages with third-party information stored in other systems.
All texts are saved, creating a complete record of customer communications and allowing team leaders to check conversations for quality.
Download MaxContact’s Omnichannel brochure
For more in-depth information about our omnichannel engagement platform, download our brochure.
Download Omnichannel customer engagement brochure
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