Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

Our Platform

Find out about our platform and how it benefits our clients

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

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Understand ‘the why’.

Make better business decisions, and understand ‘the why’ behind 100% of your contact centre conversations.

Made for contact centre managers, our AI analytics is simple to set up, easy to understand and provides sophisticated insights at the click of a button.

✓ AI Sentiment Analysis

✓ Ai Topic Analysis

✓ 100% Call Coverage

✓ Advanced Transcription

✓ Intuitive Dashboards