Manchester, UK – 18th January 2023 – MaxContact, a leading UK-based customer engagement software provider, announced its support of the UKNCCA 2024, an award programme recognising contact centre talent in the UK. Organisers, the CCMA (Call Centre Management Association), have added several new categories to the awards, including Sales Team Manager of the Year, Most Effective Way of Working and Best Apprenticeship. This year’s programme also welcomes nominations for Best Approach to Supporting Vulnerable Customers to recognise organisations that demonstrably support customers with additional needs or vulnerabilities.
The UK National Contact Centre Awards is the largest awards programme that recognises contact centre talent in the UK, with CCMA members being able to enter for free. The online process is simple, and there is plenty of support from the awards team. The deadline to enter is Friday, 23 February 2024.
“These prestigious awards recognise the best talent in our industry and the organisations that are succeeding with their colleague-focused approaches,” says Leigh Hopwood, CEO at the CCMA. “The judges are looking for role models, those that are inspiring others and are driving forward our industry. For 29 years, we’ve seen winners enjoy the recognition that these fantastic awards bring.”
“Our Head Judges have been an incredible support as we refresh the categories to reflect what is happening in our industry. They will continue to oversee the process. With a clear judging criteria in place for nominations to work towards and for judges to assess against, not only are these awards credible and uphold the greatest integrity, but they are designed to support individuals and teams.”
“We are all excited about this year’s programme,” says Pam Kallay, Vice President of Global Customer Care at Mastercard, and one of the head judges of these awards. “As senior leaders from across the industry with years’ of experience leading contact centre operations, our volunteer judges are giving something back to help continue to raise the standards of our brilliant industry. It is also a great development opportunity, and so I would encourage all contact centre operations to nominate their top performers to provide them with this wonderful opportunity.”
“MaxContact is proud to support the UKNCCA 2024, shining a spotlight on exceptional talent in the contact centre industry. It’s a fantastic opportunity to showcase the best, and we’re thrilled to be part of it.” – Ben Booth, CEO, MaxContact.
Jackie Pringle, Director of Awards at the CCMA, added, “Entering the UK National Contact Centre Awards is easy! And there are so many benefits to taking part. From being told you’re nominated, through to the reflection needed to put together the nomination form, to the learning and development opportunity when meeting the judges and, of course, being part of the Awards Night. I’d encourage all contact centre organisations to consider entering this year and experience this wonderful journey.”
To take part, visit www.ukncca.com. The winners will be announced at the UKNCCA Awards Night on Monday, 17 June 2024.
About MaxContact
MaxContact is a customer engagement technology company with a difference. It was founded in 2015 by a group of contact centre professionals who had become frustrated with providers that over promised and under delivered on features, support and resilience. It’s now one of the fastest growing contact centre software specialists in the UK. MaxContact has been ranked one of the top 50 fastest growing technology companies in the North by the Northern Tech Awards consecutively from 2021-2023 and in 2022 received the IT Vendor of the Year Award from BCS, The Chartered Institute for IT, and Computing Magazine.
About the UKNCCA
Organised by the CCMA (Call Centre Management Association), the UK National Contact Centre Awards (UKNCCA) are in their 29th year. They are the most respected awards programme in the UK contact centre industry. All UKNCCA judges are senior leaders from across the industry with years of experience leading contact centre operations, who aim to guide organisation’s development through their insight, questions and feedback.
About the CCMA
The CCMA (Call Centre Management Association) is the longest established association representing the contact centre industry in the UK. The membership organisation supports contact centre leaders by providing opportunities to network and share knowledge. It aims to advise members, keep contact centre leaders in touch with trends and developments in their industry, and provide credible benchmarking information.
Contact details:
For further information or media enquiries, please reach out to the MaxContact team at pr@maxcontact.com.
To find out more about the UKNCCA and how to get involved, please reach out to Jade Basford at jade@ccma.org.uk.
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