How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
AI Speech Analytics to understand the 'why' behind every call
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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2 Jan, 2025
Meet Conor Bowler, Our New Principal Product Manager
We’re thrilled to announce the addition of Conor Bowler to the MaxContact team as our Principal Product Manager. With 16 years of product leadership experience across diverse technology sectors, Conor brings a wealth of knowledge in contact centre technology, financial technology, and AI-driven solutions. A Journey Through Technology Innovation Conor’s career path is marked by…
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Contact Centre Trends: What to Expect in 2025
As we close out 2024, it’s time to look ahead at what the coming year might bring for the contact centre industry. The sector has shown remarkable resilience and growth, with industry revenue reaching an estimated £3.2 billion in 2024, representing a compound annual growth rate (CAGR) of 5.1% over the past five years. This…
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Using AI Speech Analytics for Quality Assurance (QA) in Contact Centres
If you work in a contact centre, you know quality assurance (QA) can often feel like a box-ticking exercise. Yet, QA is the backbone of exceptional customer service, agent development and operational efficiency. The challenge? Many QA processes are time-consuming, resource-intensive and limited in the insights they provide. What if your QA process could do…