How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Cloud-Based BPO Contact Centre Software
Deliver on campaigns by reaching the right people first time and having an omnichannel platform for better contact engagement
Connect to more customers
Increase agent efficiency and ease of work
Unlimited custom training and support for your team
Integrate with your CRM and existing systems
Boost contact and conversion rates
Dedicated Account Managers and implementation support to onboard quickly and easily
BPO Leader
Transition with ease & win more business working together, leveraging our results driven platform
BPO Manager
Gather and analyse data to identify opportunities for increased performance
BPO Agent
Connect to more customers with no manual dialling, and an easy to use interface
Benefits of CCaaS for BPO call centre teams.
Our cloud-based contact centre software enables inbound and outbound BPO teams to operate more efficiently, deliver exceptional customer service and create a more flexible and productive work environment for their agents.
Giving You Results to Shout About
Increase in productivity utilising the MaxContact dialler
Reduction in handling time to increase agent efficiency
Reduction in time spent onboarding new campaigns for BPOs
Connect To More Contacts With Advanced Outbound Dialling.
Predictive, Progressive & Preview Dialling
Our trio of quick-dialling capabilities combined with our undroppable algorithm and answer machine detection are the foundations for successful campaigns.
Contact Prioritisation
Puts those all-important calls at the top of your list for increased campaign success rates.
Bespoke Scripting
Personalised, real-time updated scripts, with the ability to display different scripts for different customers all in the same interface.
Un-Droppable Algorithm
Hit your targets, remain compliant and provide a positive customer experience with MaxContact’s un-droppable algorithm.
Meet Your Customers Where They Are.
Phone, Chat, Email, Messages and Social Media
Meet the ever-growing demand for instant answers with our seamlessly connected, multi-channel contact centre platform. Connecting you with your customers like never before.
Seamless Integrations
Access the most up-to-date customer information by integrating with your existing systems.
Intelligent Agent Routing
Connect customers to agents they’ve spoken with previously or match to agents based on their skills.
Increased Agent Productivity
Set SLAs and the desired number of agent interactions to deal with the optimal number of customer queries.
Achieve your goals
Speak to clients more often. Text them reminders. Offer self-serve. Give your customers choice and watch collection rates soar.
Cost Per Contact
Have a better CPC by utilising advanced dialler capabilities
Average Handle Time
With canned responses and bespoke scripting you can reduce AHT
CSAT
Report on customer satisfaction to share with clients and help win new business
First Contact Resolution
Measure your FCR rate and improve with Spokn AI (Speech Analytics) to improve agent performance.
We’re the contact centre partner who helps you win more new clients
Our partnership is designed to simplify your life and achieve success together. Whether you want to expand your client base or streamline your onboarding process, we’re here to help.
We keep it simple from the get-go
96% of our customers think our platform is easy to use.
Easy-to-use features across our outbound, inbound and omnichannel platforms allow you and your team to jump in and focus on what’s important to your business.
Giving you great value for money
97% of our customers think our software provides them value for money.
Plug into 30+ pre-built integrations, pre-defined reports and more. Our team of specialists can help you take your workflow to the next level with affordable, custom developments.
Straight talkers with a can-do attitude
100% UK-based support team with a CSAT rating of 97%.
A no nonsense team you can trust. With hands-on contact centre experience and free custom training available, we’re always on hand when you need us.
Core solutions
Improve agent performance
Agent Performance Management & Coaching
Offers tools to track performance and provide real-time coaching.
Omnichannel engagement platform
Provides multiple channels for reaching contacts and them reaching you.
Leverage out the box tools
Self-Service IVR & Chatbots
Deflects simple inquiries, reducing agent workload and cost.
Better planning and forecasting
Workforce Management & Scheduling
Optimise agent schedules based on call volume and skills.
Advanced Reporting & Analytics
Provides data-driven insights to spot opportunities to improve sale and customer service strategies.
We have such a strong working relationship with MaxContact, they are always there should we need anything. They are our preferred supplier having, over four years, used more than five other solutions.
Hear From More BPOs
Why MaxContact?
Unbeatable Support
Our UK award winning team deliver best in class service and communication to our clients
Secure as standard
PCI Compliant, ISO 9001 & ISO/IEC27001 accredited to ensure security
Seamless Integrations
Delivering standard and bespoke integrations to your software to improve productivity
Designed for impact
Our products are built to deliver efficiency, productivity and profitability
Explore All BPO Call Centre Solutions
Experience MaxContact For BPOs
Request a Customised BPO Demo
- 30-minute no pressure discussion
- See how our solution can work for your contact centre
- Speak with a contact centre expert
- See all the features suitable for your goals
