2024 UK Customer Service Contact Centre Benchmarking Insights
Did you know that the average call abandonment rate is 4.41%, with 53% of teams keeping it between 2-5%? Elevate your customer service team’s performance with our infographic, packed with industry benchmarks and data-driven insights.
What You’ll Walk Away With:
- ▪️ Key performance metrics for customer service teams
- ▪️ Benchmarks derived from a survey of 449 UK customer care and technical support professionals
- ▪️ Insights to assess your team’s performance and identify areas for improvement
- ▪️ Data to optimise your support operations and enhance customer satisfaction
Fill out the form to gain instant access to this valuable resource and start benchmarking your team’s performance against others in your field!
Looking for more insights?
Check out our agent performance benchmarking resource and learn how to keep your team ahead of the curve.
Want to know more?
See how MaxContact can boost your contact centres customer service today.